Shift supervisor, Retail

Job Title

To ensure prompt, friendly, courteous customer service, accurate cash handling, store security and smooth store operations during designated shifts

Customer Service

• Help customers find product locations, assist customers with carry-out if possible, or otherwise provide customer service that requires mobility in the store.
• Answer customer questions and complaints, or refer to appropriate staff.
• Issue credits to customers for returned items and ensure that returns are properly disposed of.
• Help customers with Buying Club orders
• Help customers with placing special orders
• Hand out promotional and educational materials.
• Answer phones by third ring.
• Maintain store in clean, orderly condition during shift.
• See that spills and other hazardous conditions are cleaned up promptly.

Front End Administration

• Cover Floor Staff breaks on register.
• Provide change for Floor Staff as needed from the safe.
• Stock checkout stands with register supplies (bags, register tape, pens, etc.) and inform Operations Manager of low supplies.
• Assist Operations Manager with notifying Floor Staff of price changes and specials and all changes in store policies and procedures affecting cashiering.
• Coordinate Floor Staff stocking/cleaning when there are no customers to check out.
• Find staff to fill in last minute holes in schedule.

All Store

• Deal with shoplifters, disorderly customers, and medical emergencies following established procedures.
• Properly communicate between shift Floor Managers and department heads. (Emails, IOUS, special situations.)
• Maintain the exterior of the store sweeping, trash, and snow removal as needed.
• Trouble shoot equipment breakdowns during shift, following established procedures.
• Perform routine maintenance tasks as needed during shift.

Supervision Assistance

• Train Floor Staff designated by Operations Manager.
• Take trainees on tour of store, explains departments.
• Review Floor Staff manual with trainee. (future goal)
• Schedule practice time on registers in training mode. (future goal)
• Work with trainees on regular register shifts.
• Assist with typing or updating training manual as needed. (future goal)

Other Responsibilities

• Attend Shift Supervisor meetings, department meetings and storewide meetings.

Qualifications

• Experience serving the public, handling multiple demands while staying calm.
• Ability to project an outgoing, friendly personality.
• Communications skills: good listening, clear instructions.
• Familiarity with natural foods.
• Attention to detail, accuracy.
• Willingness to work one weekend day and some evenings.
• Regular, predictable attendance.
• At least 6 months experience at the store
• Ability to lead
• Demonstrates the ability to handle multiple demands
• Ability to give clear instructions
• Willingness and ability to learn and grow to meet the changing requirements of the job.