Deduction Analyst

ABOUT GLIMPSE

Glimpse is the leading AI platform for CPG brands. We automate critical back-office workflows like deductions management, revenue recovery, and cash application. Since launching in April 2024, we have grown from zero to over 200 customers and raised $52M from investors including a16z, 8VC, and Y Combinator.

Our AI agents retrieve deduction data, validate charges, automate cash application, and dispute invalid claims. This is work that would typically take a full-time employee years to complete. For a $1B CPG brand, a single Glimpse agent reviewed 17,000 deductions in under 24 hours and identified over $10M in recoverable revenue.

We are building the next-generation suite of services for consumer brands and are looking for exceptional people to help us scale.

As a Deductions Analyst at Glimpse, you will be the expert behind our AI-powered deductions platform. You will help leading CPG brands recover millions of dollars in lost revenue by investigating retailer deductions, determining whether claims are valid, and driving disputes through to resolution.

You will investigate retailer chargebacks, analyze supporting documentation, identify invalid claims, and recover revenue through retailer dispute processes. Rather than managing deductions for a single manufacturer, you will work across a portfolio of leading CPG brands, partnering with AI to deliver accurate, high-quality outcomes at scale.

Our platform handles the repetitive work of retrieving documentation, organizing deduction data, and surfacing recommendations. This allows you to apply your expertise to evaluate complex claims, make judgment calls, and maximize revenue recovery for our customers. As we continue to scale, you will also help shape the operational processes and best practices that power both our team and our AI.

• Act as the critical human in the loop: Investigate and validate retailer chargebacks (promotions, shortages, pricing, etc.) by leveraging AI agents to surface data while you handle edge cases and complex resolutions.

• Train the AI: Determine claim validity by evaluating supporting documentation (invoices, proof of delivery) and use your final decisions to actively train our AI models on complex deduction scenarios.

• Shape the Product: Partner directly with our Engineering and Product teams to continuously improve the existing platform and translate your deduction workflows into new automated features.

• Manage Disputes: Prepare, submit, and manage deduction disputes through retailer portals while actively working to automate tracking, recovery monitoring, and follow-up processes.

• Collaborate Cross-Functionally: Partner with Customer Success and Operations to understand customer-specific trade programs, identify recurring root causes, and help customers reduce future revenue leakage.

• Build the Foundation: Maintain accurate records, document best practices, and help build the operational foundation behind the industry's most automated deductions management platform.

• 2+ years of experience managing retailer deductions, trade deductions, accounts receivable, chargebacks, or deductions resolution within a CPG company.

• Strong understanding of retailer deduction types, including promotions, shortages, pricing discrepancies, freight, compliance, returns, damaged goods, and other customer claims.

• Experience researching deductions using supporting documentation and determining whether claims are valid.

• Experience preparing, submitting, and following deduction disputes through resolution.

• Strong analytical and problem-solving skills with exceptional attention to detail and sound judgment.

• Ability to manage a high volume of cases while maintaining accuracy, organization, and timely follow-up.

• Comfortable working cross-functionally and communicating clearly with internal teams and customers.

• Experience working with ERP systems (SAP, Net Suite, Oracle, Microsoft Dynamics, etc.) and Microsoft Excel.

• (Preferred) Experience in or selling into CPG, food & beverage, health, or beauty industries.

• (Preferred) Familiarity with deductions, trade finance, or retail supply chain workflows.

• Experience…