Customer Service Representative

Benefits:

• Opportunity for advancement
• Employee discounts
• Flexible schedule

Nothing Bundt Cakes Carle Place is seeking an energetic and dedicated Guest Service Representative. In this dynamic role, you will be the friendly face and helpful voice that ensures every visitor feels welcomed, valued, and satisfied. Your enthusiasm and excellent communication skills will drive customer engagement, support retail operations, and promote our products and services. This position offers an exciting opportunity to develop your customer service expertise while contributing to a lively, fast-paced environment where teamwork and positivity thrive.

• Greet guests warmly upon arrival, providing a positive first impression and guiding them through their experience
• Operate point-of-sale (POS) systems efficiently for retail sales transactions, including cash register operations and cash handling
• Assist customers with product recommendations, answering questions about store merchandise, and offering personalized recommendations
• Upsell products and services to enhance customer satisfaction and increase sales opportunities
• Handle customer inquiries via phone with professional phone etiquette, resolving issues promptly and courteously
• Stock shelves, organize displays, and ensure the retail environment is clean, inviting, and well-merchandised
• Conduct retail math calculations for transactions, discounts, or inventory counts accurately
• Craft and wrap our decorated cakes.

We value energetic individuals who thrive in lively environments and are eager to grow their skills in retail sales, customer service, and team collaboration. All positions are paid roles committed to providing a positive work environment where your contributions truly make a difference.