Jewelry Operations Associate

What This Position is All About

Under direction from the Jewelry Selling Manager, the Jewelry Operations Associate is responsible for supporting all operational functions of the Jewelry Department, including but not limited to processing new merchandise, processing return to vendor and transfer transactions, processing repairs, organizing trunk shows, performing daily case counts and inventory maintenance, and conducting special communications with the Corporate Buying Team.

$19.61 - $24.51*

• A towering strength at winning over an audience with their perspective
• A thought leader, capable of creating a breakthrough strategy or transformative approach to the most complex challenges
• A thought leader, trusted for inventive and game changing ideas to even the most complex challenges, constantly seeks improvement and new ways to do things by challenging convention

• Ability to quickly learn systems, jewelry standards, and IT applications
• Bachelor's degree, or equivalent experience

• Receive, verify, and properly book all jewelry in accordance with company standards (photocopy all fine jewelry, reconcile all PO issues with the buying office)
• Ensure all merchandise is entered into the case count system after it has been received
• Retrieve and process all merchandise to be returned to the vendor or transferred in accordance with company standards (properly pack merchandise, retrieve a tracking number for all outbound shipments)
• Maintain a repair log, check merchandise in/out and track all repairs sent to the vendor or local shop
• Submit repair invoices with proper documentation to Accounts Payable
• Receive all merchandise for trunk shows and verify the number and condition of the pieces against the manifest list
• Assist in trunk show set-up/take-down, compile results and recap the trunk show business
• Ensure case counts are completed and all discrepancies are reconciled
• Reticket all merchandise without tickets (returns or anything with a non-readable tag)
• Prepare all special order requests and submit to buyers
• Assist Selling Manager and associates on the selling floor as necessary
• Ensure the department is stocked with supplies
• Other store initiatives as assigned by management
• Ad hoc responsibilities as needed

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.