Key Holder: Staten Island

Key Holder:
Staten Island at Costello's Ace Hardware | Long Island

$17.00/hr - $19.00/hr

As a Key Holder, your focus is on the customer while maintaining inventory and operating efficiencies to ensure all customers are receiving high levels of customer service. This position prepares you for an assistant manager role and requires you to manage the store independently when scheduled as the manager on duty. The Key Holder position provides leadership for the staff by maintaining the highest level of store standards.

In addition to responsibilities as a Sales Associate, the Key Holder position takes an active role in training staff, overseeing store openings and closings, and protecting the store assets by maintaining operational policies and procedures.

• Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction.
• Be customer ready whenever you are on the stage/sales floor.
• Recommend related items when appropriate and execute the S.A.L.E.S. process.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day‑to‑day goals and priorities assigned by store management.
• Assist in the training and development of peers.
• Actively participate in daily huddle meetings.
• Uphold merchandising and store cleanliness standards.
• Participate in the processing of new shipments and help the team keep the receiving and back‑stock area clean and organized.
• Greet every customer you make eye contact with, anywhere in the store.
• Know the proper way to answer the telephone.
• Be alert for possible merchandise losses, protect all company assets, and report any missing or damaged merchandise to your supervisor.
• Advise store management of any pricing errors.
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys.
• Ensure all shipments are packed in their proper destination and all overstock is removed.
• Partner with store management to coach all store staff on inventory management best practices as they apply to each person's job duties.
• Help train visual merchandisers to maintain and update plan‑ograms throughout the store.
• Review daily W.E.A.D. (Walk Every Aisle Daily) appearance of in‑store and window displays and end caps and oversee necessary changes to improve overall presentation.
• Monitor all store transfers and expedite all outstanding transfers.
• Responsible for opening and closing the store and securing all store assets.
• Process damaged and defective goods in a timely and accurate manner.
• Protect company assets by following all loss prevention procedures and train staff on the same.
• Maintain an open and positive relationship with the store management team.
• Address all safety concerns immediately.
• Update store management team about the progress of the store and staff on a regular basis.
• Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies and develop and support a positive attitude toward Costello's Ace Hardware.
• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly.

• Walking – frequent, flat surfaces from point to point.
• Standing – constant.
• All work performed on feet.
• Sitting – none.
• Stooping – frequent, to pick up cartons at floor level.
• Reaching – frequent, to a height of 6 feet.
• Lifting – frequent; up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet; must be able to lift up to 25 pounds comfortably.
• Hand dexterity – frequent; must be able to use at least one hand to operate the register and complete paperwork.
• Pushing/Pulling – frequent; move hand jacks from place to place.
• Carrying – frequent; up to 50 lbs., up to 10 feet, occasionally more.
• Climbing – infrequent; stairs in storage rooms, ladders.
• Vision – constant; read labels, recognize boxes, safety in working.
• Hearing – constant; safety signals.

• Strong leadership skills.
• Ability to work in a fast‑paced, demanding environment.
• Excellent organization skills.
• Strong written and verbal communication skills.
• Must have reliable transportation.
• Must be willing to work in a team, as well as independently.
• Sense of urgency and follow‑through are essential.
• Prior work experience in a retail environment and prior management experience.

• Major Medical, Dental, Vision Insurance, Short‑Term Disability & Prescription Coverage for eligible employees.
• Flexible Spending Account (FSA).
• Dependent Care FSA.
• Generous vacation time.
• Personal time.
• 6 paid holidays.
• 401(k) plan with company contribution.
• Generous employee discount programs.

Bellmore Home Center, Inc. d/b/a Costello's Ace Hardware is an Equal Opportunity Employer.