Retail Associate; On-Site, NYC)

HEROisappremiumexperientialbrandfortheneraofimmersivetellingstorysbridgedoyoubehind themindsofMATTEProjects.

Locatedwithintheheartof New York Cityat Rockefeller Center ,weareafulltechenabled,plugandplayphysicalspacedesignedforsimmersuevertainmentand brandedexperiences.

About this Role:

Weareseekingenergeticalandcustomerfocused Retail Associates  to support the retail floor of our high-volume holiday experience.

Asoneofthefinaltouchpointsintheguestjourney,theretailassociateplaysanimportantroleinstretchingtheexperiencethroughexceptionalservice,product knowledge,andawordernavigatingengagingretailenvironment.

This is a fast-paced, high-traffic environment requiring individuals who are comfortable assisting a large volume of guests, processing transactions efficiently, maintaining the sales floor, and jumping in wherever needed. The ideal candidate is personable, reliable, quick on their feet, and able to deliver a warm and positive guest experience even during peak periods.

Position Dates: November 2026-January 2027

Key Responsibilities:

Guest Experience & Sales

• Welcome and engage guests on the retail floor, providing friendly, attentive, and efficient service.
• Assist guests with product selection, questions, sizing, and merchandise information.
• Create a positive and memorable final touchpoint within the overall holiday experience.
• Proactively engage with guests while balancing the needs of a busy, high-volume retail environment.
• Help drive sales through strong product knowledge, thoughtful recommendations, and excellent service.

Point of Sale & Transactions

• Accurately and efficiently process purchases, returns, exchanges, and other transactions using the POS system.
• Maintain an efficient checkout experience and help manage lines during peak periods.
• Handle cash and other forms of payment responsibly and in accordance with established procedures.
• Escalate transaction or guest service issues to management when needed.

Retail Floor Operations

• Maintain a clean, organized, stocked, and visually appealing retail floor throughout each shift.
• Replenish merchandise throughout the day to ensure products remain available during periods of high guest volume.
• Assist with receiving, unpacking, organizing, and stocking merchandise as needed.
• Monitor inventory levels and communicate low-stock or out-of-stock items to management.
• Support merchandising standards and ensure displays remain organized and guest-ready.
• Assist with opening and closing procedures as assigned.

Guest Flow & High-Volume Operations

• Help maintain smooth guest flow throughout the retail space, particularly during peak periods.
• Remain aware of lines, congestion, and other operational needs and proactively assist where needed.
• Work quickly and efficiently without compromising hospitality or attention to detail.
• Remain flexible and move between the sales floor, register, stocking, and other positions based on business needs.

Teamwork & Communication

• Work closely with Retail Managers, fellow Retail Associates, Floor Managers, Docents, and other onsite teams to support seamless daily operations.
• Participate in pre-shift meetings and stay informed on products, promotions, inventory, guest volume, and operational updates.
• Communicate guest feedback, inventory concerns, maintenance needs, or operational issues to management promptly.
• Contribute to a positive, collaborative, and energetic team environment.

Safety & Loss Prevention

• Follow all safety, security, cash-handling, and loss-prevention procedures.
• Maintain awareness of the retail floor and promptly report suspicious activity, damaged merchandise, hazards, or other concerns.
• Help ensure merchandise, displays, and guest areas remain safe and secure.
• Follow established emergency procedures and elevate incidents to management as needed.

Qualifications:

• Previous retail or customer service experience required; experience working in a high-volume retail environment strongly preferred.
• Experience in attractions, immersive experiences, museums, cultural institutions, entertainment venues, or other high-traffic guest environments is a plus.
• Strong customer service and interpersonal skills with a friendly, approachable demeanor.
• Comfortable working in a fast-paced environment and assisting a high volume of guests throughout a shift.
• Experience operating a POS system and processing customer transactions preferred.
• Strong attention to detail and ability to remain organized while managing multiple priorities.
• Reliable, adaptable, and comfortable jumping between responsibilities based on the needs of the retail floor.
• Ability to work collaboratively as part of a larger onsite operations team.
• Ability to stand for extended periods and perform physical retail tasks, including stocking and moving merchandise.
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to lift up to 25 lbs.

Hourly Rate
: $24.00/hr, part-time hourly , maximum 29 hours per week

HERO NYC provides equal employment opportunity (EEO) to all persons regardless of age, color, national…