Chanel Business Manager, Women's RTW

Overview

Our client, a landmark NYC multibrand destination, is seeking a Chanel Business Manager to lead its Women's Ready-to-Wear business. This full-time leadership role owns sales performance, client experience, and day-to-day operations for the women's RTW category within a high-touch luxury setting. It is an excellent opportunity for a retail leader with strong commercial instincts, team leadership experience, and a genuine point of view on luxury ready-to-wear.

• Lead the Women's Ready-to-Wear business with full accountability for sales performance, client experience, and operational execution.

• Drive business growth by setting goals, monitoring key performance indicators, and identifying opportunities to increase productivity and category market share.

• Deliver an elevated in-store experience that reflects the standards of a luxury retail environment and builds long-term client relationships.

• Manage, coach, and develop the selling team on product knowledge, styling, and wardrobing across the seasonal collections.

• Partner with brand and store leadership on assortment, seasonal buys, deliveries, in-store activations, and client events.

• Oversee daily floor leadership, ensuring strong execution in service, visual presentation, and team engagement.

• Maintain a deep understanding of the ready-to-wear assortment, size and category performance, sell-through, and individual client preferences.

• Own the operational disciplines specific to a seasonal apparel business, including inventory accuracy, markdowns and transfers, alterations, and special orders.

• Ensure compliance with company policies, operational procedures, and brand presentation standards.

• Previous management experience in luxury retail, ideally within women's ready-to-wear or a comparable luxury apparel category.

• Proven ability to drive sales results and lead a business with clear ownership of performance metrics.

• Strong clienteling skills and experience building lasting relationships with a luxury clientele.

• Demonstrated success leading, motivating, and developing a high-performing sales team.

• Credible styling and wardrobing instincts, with fluency in seasonal collections and fashion authority.

• Excellent communication, interpersonal, and organizational skills.

• Ability to operate effectively in a fast-paced, service-driven retail environment.

• Availability to work on-site in New York, NY, including weekends, evenings, and peak retail periods as needed.