Sales Operations Coordinator

Company: TraxNYC Corp — Diamond District, NYC

Job Type: Full-Time, In-Office (64 W. 47th Street, NYC)

Schedule: 40 hours/week, standard 5-day work week. Live auction schedules require flexibility — some shifts will fall on evenings and/or weekends depending on show times. Exact schedule discussed during interview.

We're building something new — and we need someone sharp to help run it.

TraxNYC is launching a live-selling division on Tik Tok and eBay Live, auctioning jewelry starting at $1. This isn't a "maintain the status quo" job — it's ground-floor, and the person who takes it will help shape how it runs as it grows. We need a fast, detail-obsessed Operations Coordinator to own the full order lifecycle — from listing creation through delivery and customer follow-up.

Watch Now:  a quick, personal look at the role and what we're building.

• Create and manage product listings on Tik Tok Shop and eBay for live auction inventory
• Pull and stage inventory ahead of each live show; keep real-time stock counts accurate to avoid overselling
• Process orders promptly after each live, ensuring accurate invoicing and payment matching
• Pack and ship orders in a timely manner, meeting platform shipping deadlines
• Track shipments and proactively resolve delivery issues (delays, lost packages, damage claims)
• Respond to customer messages and questions across both platforms — sizing, materials, order status, etc.
• Handle returns, exchanges, and adjustments professionally and efficiently
• Monitor and maintain seller ratings/feedback on both platforms
• Act as a backup live-chat moderator during shows, answering buyer questions in real time
• Coordinate with shipping/insurance partners on claims or discrepancies
• Provide basic sales reporting after each live (units sold, revenue, sell-through rate)
• Tracking inventory counts and coordinating with proper departments to keep record of inventory and what has been sold.

• Experience with e-commerce order fulfillment, customer service, or retail operations
• Familiarity with Tik Tok Shop and/or eBay seller tools a plus, but not required — training provided
• Strong organizational skills and ability to manage multiple orders/messages simultaneously
• Comfortable in a fast-paced, live-selling environment where speed and accuracy both matter
• Basic knowledge of jewelry (metals, gemstones, sizing) a plus
• Strong written communication for customer-facing messages
• Flexible availability, including evenings/weekends as live show schedules require

• Experience in jewelry or luxury goods retail
• Experience with live shopping platforms (Whatnot, Come Sell, etc.)

Someone who takes ownership without being asked twice, thinks two steps ahead of a problem, and gets satisfaction from a tight, well-run operation. If you like the idea of helping build a new revenue channel from scratch rather than just plugging into an existing system, this is for you.

You’ll join a tight-knit marketing team at the ground level of a new, high-growth initiative. TraxNYC has grown sales and profit year over year, and this live‑selling division is one of our biggest bets on the future. We want people who want to grow with it — take on more, build more, and have real ownership over what they helped create.