Retail Visual Lead

The Breakdown:

We are looking for a qualified full-time Visual Lead. As a Visual Lead, you will be responsible for providing each customer, whether they are a novice or a seasoned rider, with a great customer experience and will be expected to maintain a strong sense of product knowledge by providing customers and team members with in-depth information on product features and benefits.

• Provide a superior customer experience for all Burton guests
• Support management in daily operations (opening & closing the store) and achieving store sales
• Contribute to sales goals by leading the team in sales results
• Maintaining store aesthetic by cleaning, stocking, organizing, and following merchandising plans.
• Comply with all Burton procedures in meeting sales goals and protecting company assets
• Take an active role in coaching, teaching, training, and developing team employees
• Staying up to date with our brand and product knowledge, company information, sales, and company-wide events. Truly becoming a resource to our customer base.

• 1-2 years of Visual Lead or sales lead experience or an equivalent role at a retail store is strongly desired
• 2+ years of customer service experience, preferably with a specialty or sales driven environment
• A positive, outgoing personality to bring the Burton passion to top levels
• Strong operational, organizational, and analytical skills
• Excellent customer service skills
• Strong knowledge and background of snowboarding products and their application
• Ability to proficiently operate aWindows based system,New Store POS system experience preferred
• Passion for prototyping new ways of doing things, drive to challenge oneself, and a willingness to learn
• Ability to work nights, weekends, and holidays

• Continually able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention
• Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising
• Continually able to walk up and down staircase, carrying boxes, product, and other necessary store related items
• Ability to regularly perform store maintenance items: sweep, vacuum, empty trash, clean
• Ability to safely lift boxes up to 50lbs
• Comfortable climbing ladders