Sales Lead - Pop

FALL – HOLIDAY SOHO POP-UP | NEW YORK CITY | CREATIVE LIFESTYLE BRAND

This brand exists to prove one simple thing: it's never too late to learn something new. We take complete beginners — people who've genuinely never tried this before, and walk them through it, step by step, until they're holding something they made with their own two hands and thinking, “wait, I actually did that?” That feeling is basically the whole point of what we do.

But here's the part that makes this brand different: we're not just selling a product, we're selling a community. Our best customers aren't just buyers, they're collectors, superfans, and regulars who've found their people through us. This fall through the holidays, we're bringing all of that energy to a New York City pop-up, and we're looking for Sales Leaders who don't just work here, but genuinely want to be part of that community themselves.

The Role

As a Sales Lead
, you'll be one of the first faces customers see — welcoming them in, walking them through hands‑on product demos, and helping them find exactly the right thing, whether it's for themselves or a gift for someone they love. But just as important: you'll be the person who helps two strangers become friends because they both love this brand, who recognizes a regular and knows what they're hoping is back in stock, and who makes our space feel like a real hangout, not just a store.

You don't need a polished retail resume for this one — you need real warmth, genuine curiosity, and a willingness to jump in and help. If you already lurk in fan communities for brands you love, you already understand exactly what we're looking for.

Profile of the Ideal Candidate

A genuinely good person to be around, kind, honest, and easy to work with, with zero patience for big egos or unnecessary drama

A fun, warm personality that customers naturally gravitate toward

Patient and encouraging with people trying something new or a little outside their comfort zone,you never make anyone feel silly for not knowing something yet

Genuinely enjoys creativity, craft, and helping people feel proud of what they make or give as a gift

A natural connector, you notice when someone's standing alone and you're the one who goes and talks to them

Takes feedback well and gives it just as gracefully, always looking for a better way to do it next time

Calm and steady on busy days, especially during peak gifting and holiday traffic

Key Requirements

Retail experience is required

Comfortable and energized by the intensity of a fall-through-holiday retail season, including peak gifting periods

Genuinely fun, warm, and approachable, this brand's personality is a huge part of the job

Comfortable demonstrating products and teaching customers hands‑on, even if you've never done it before either, we'll train you

Genuine curiosity about (or willingness to dive into) the brand's fan community, we'll point you toward the spaces where fans hang out online so you can speak their language

Flexible availability across the full fall and holiday season, including weekends and key trading/holiday periods

What You'll Own

Community Building

Recognize and welcome regulars and superfans, remembering faces, favorite pieces, and what they're hoping comes back in stock

Bring energy to our in-store community space, prompts, questions, and moments that get customers sharing opinions and talking to each other, not just browsing quietly

Spot the customer standing alone and go talk to them, it's everyone's job to make sure no one feels like an outsider in this space

Get genuinely familiar with how our community talks about us online, the inside jokes, the collector culture, what's exciting people right now, so you can speak fluently with superfans, not just knowledgeably

Help…