Store Associate

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407 Macedon - 1635 North Wilson Road, Macedon, NY, US

Salary: $17.50 Annually

The Store Associate supports the overall operation of the Goodwill retail store by performing a variety of duties across donation receiving, production, merchandising, cashiering, and customer service. This position is cross trained to work in multiple areas of the store based on business needs and is responsible for helping ensure donations and merchandise move efficiently from the donation door through processing and onto the sales floor.

The Store Associate provides excellent customer and donor service, accurately sorts, processes, prices, tags, stocks, and sells merchandise, and maintains a clean, organized, productive, and safe work environment. This position is expected to work cooperatively as part of the store team while supporting Goodwill of the Finger Lakes' mission, values, operational standards, and performance expectations.

• Customer and Donor Service
• Greet customers and donors in a friendly and enthusiastic manner within 10 seconds of arrival.
• Maintain a professional, friendly, helpful, and service-oriented attitude at all times.
• Assist customers in locating and selecting merchandise.
• Assist donors with bringing donations into the donation area as needed.
• Address customer and donor questions or concerns courteously and respectfully while following established policies.
• Seek assistance from a supervisor when necessary to resolve concerns.
• Donation Receiving and Sorting
• Accept donations and ensure accurate donation log reporting.
• Sort incoming donations into the appropriate categories and equipment for processing or transportation.
• Properly label carts, totes, containers, and other equipment.
• Assist with loading and unloading merchandise, donations, and equipment from trucks as needed.
• Follow all safety procedures during the packing, lifting, loading, unloading, and movement of merchandise and equipment.
• Softline Production
• Accurately assess and sort clothing, shoes, accessories, and other softline merchandise according to established quality standards.
• Hang, tag, label, and prepare softline merchandise according to standard operating procedures.
• Develop and demonstrate knowledge of apparel, accessory, shoe, and other softline brands and merchandise.
• Meet established productivity, quality, and performance expectations for the work area assigned.
• Hardline/Wares Production
• Accurately assess and sort hardline merchandise according to established quality standards.
• Price, tag, and label merchandise using established pricing guides and procedures.
• Develop and demonstrate knowledge of hardline merchandise and appropriate pricing.
• Meet established productivity, quality, and performance expectations for the work area assigned.
• Sales Floor and Merchandising
• Stock the sales floor with newly processed merchandise, fitting room returns, go-backs, and new goods as directed.
• Push completed carts and merchandise to the sales floor within established time expectations.
• Merchandise softline and hardline products according to standard operating procedures.
• Perform continuous quality checks of merchandise on the sales floor.
• Identify and report merchandise that does not meet quality standards.
• Pull merchandise from the sales floor as required for quality, rotation, or inventory purposes.
• Maintain merchandise displays and inventory in a clean, organized, safe, and shop-ready condition.
• Continuously look for opportunities to improve efficiency in stocking and displaying merchandise.
• Accurately record sales using the point-of-sale/cash register…