Sales Lead, Retail, Retail & Store Manager

Company Description

(MALIN+GOETZ) is a founder-based gender-neutral beauty and lifestyle business based in New York City. We operate flagship apothecaries in NYC, California and Hong Kong: along with an expanding presence online through  The brand is distributed internationally through high-end accounts including Nordstrom, Selfridges, Space NK, and Liberty as well as amenity partners that include 5
* hotels, spas, and concept gyms.

The No

Lita Sales Lead is responsible for assisting in the oversight of the day-to-day operations of the assigned store while maintaining focus on store sales goals. In addition to providing in-store customer sales support, the Sales Lead will be responsible for assisting in various tasks including (store inventory, marketing, and building the store’s client base). Sales Lead’s also assist with choreographing the daily activities of a team of retail specialists.

They practice entrepreneurial ownership of their shop and make choices which benefit the store in a successful direction.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead as an ambassador of the (MALIN+GOETZ) brand.
• Motivate and support staff and coach the team on the sales floor providing relevant and consistent feedback to improve store performance.
• Review sales performance with the Shop Manager and work with the team to deliver on or above budgeted sales.
• Reinforce store protocol within company policy and procedures with an emphasis on customer service.
• Foster a harmonious positive work environment and provide a safe and clean environment for our customers and associates.
• Assist in ensuring the team is well versed in the brand and has a thorough understanding of our products.
• Ensure all functions of the store are maintained to support a superior shopping experience.

• Ensure the entire store is clean, shop ready and open for business at the appropriate time each day.
• Communicate in a timely manner with Shop Manager when issues arise which may hamper store operations.
• Manage the cash register bank to assure proper mix of cash and change.
• Perform inventory counts to coordinate orders for stock with office in a responsible and timely manner.
• Cultivate relationships within the neighborhood for cross-promotional, marketing, and potential amenity opportunities.
• Review & execute merchandising directives, visual displays, and other in-store activations supporting promotional events or holiday shopping occasions.
• Partner with store Leadership and Training and Education Manager on training the store team and new hires on brand history, product knowledge and our superior customer service model.

• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
• Managing People - Assists in developing teams' skills and encourages growth. Provides direction and gains compliance.
• Planning and Organization -…