Store Manager; Madison Ave

Overview

Our client is seeking a Store Manager to lead the opening and day-to-day operation of a new Madison Avenue boutique in New York. This is a full-time, fully on-site selling leadership role with end-to-end ownership of a small luxury jewelry store, including sales, client development, operations, and team oversight. The position offers the opportunity to shape a new location from pre-opening through launch, supported by an established downtown business, a strong existing client base, and a founder-led team with a distinct point of view in fine jewelry.

• Serve as the leader of the Madison Avenue boutique, with full responsibility for store performance and daily operations.
• Act as a selling manager on the floor, closing sales personally, leading by example, and maintaining a meaningful personal book of business.
• Drive revenue against first-year goals by cultivating existing uptown clients and developing new relationships within the neighborhood and broader luxury market.
• Build and manage a proactive clienteling approach through phone, text, and direct outreach, with a focus on repeat business and collector relationships.
• Oversee all store operations, including:
  • Opening and closing procedures
  • Cash handling and daily reconciliation
  • Inventory control and stock accuracy
  • Transfers with the downtown atelier
  • Security procedures and coordination with on-site security
  • Repairs, special orders, and custom requests
• Create and manage the store schedule across a seven-day operation, ensuring effective coverage and smooth execution.
• Supervise and support one sales associate, providing direction, coaching, and daily leadership.
• Partner closely with leadership and the broader team on product knowledge, client service, merchandising, and operational priorities.
• Support pre-opening activities, including:
  • Managing the final punch list with the build team
  • Helping set merchandising and case layout
  • Training on product and brand standards
  • Providing input on hiring for the boutique team
• Drive local business development through neighborhood partnerships, trunk shows, and relationships with nearby hotels, galleries, and other luxury businesses.
• Maintain consistent communication with leadership, escalating issues early and ensuring the boutique operates to a high standard from day one.

• Proven experience as a selling manager in luxury fine jewelry, preferably within a designer, high jewelry, independent house, or Madison Avenue / Fifth Avenue boutique environment.
• Demonstrated ability to carry a personal book of business and close sales directly while leading store operations.
• Established Manhattan client relationships that can translate to a new boutique setting, particularly among high-value collectors and repeat luxury clients.
• Strong clienteling skills, with fluency in phone and text-based selling and follow-up.
• Hands-on experience running a small store, including scheduling, opening and closing, inventory management, and security protocol.
• Self-directed leadership style with the ability to operate independently, prioritize effectively, and maintain strong communication with an off-site leadership team.
• Availability to work fully on-site in New York and support a seven-day retail operation.
• Store opening experience is strongly preferred.
• Experience with local marketing, events, and relationship building in the luxury neighborhood ecosystem is a plus.
• Familiarity with high karat gold, artisanal jewelry, or hand-crafted product is valued.
• Additional language skills are a plus, given an international clientele.