Sales Lead​/Key Holder

We are seeking a polished, service-driven Sales Lead to support the daily operations of our NYC flagship luxury boutique. This role is ideal for a hospitality-minded retail leader who is passionate about elevated client experiences, team development, and luxury beauty and wellness.

The Sales Lead partners closely with the Sales Manager to ensure exceptional client service, operational excellence, and strong business performance while helping cultivate a refined and welcoming boutique environment. The ideal candidate leads with warmth, professionalism, and attention to detail while thriving in a highly experiential retail setting.

Deliver elevated, personalized service that reflects the brand’s luxury hospitality standards

Build meaningful relationships with clients through thoughtful clienteling and follow-up communication

Support a welcoming, immersive boutique environment focused on discovery, ritual, and sensory experience

Anticipate client needs while providing tailored product recommendations and service

Resolve client concerns professionally, thoughtfully, and with discretion

Support the Sales Manager in leading, coaching, and developing the boutique team

Lead by example through active selling, floor presence, and elevated customer engagement

Help foster a collaborative, positive, and service-oriented team culture

Assist with onboarding, training, and performance coaching of team members

Serve as Manager on Duty in the Sales Manager’s absence

Support achievement of boutique sales goals and key business metrics

Monitor KPIs including conversion, average transaction value, and client retention

Assist with local outreach initiatives, boutique events, and experiential activations

Support client outreach and appointment-based selling initiatives

Contribute to daily, weekly, and monthly business reporting and operational planning

Assist with scheduling, opening/closing procedures, payroll support, and cash handling

Help maintain exceptional boutique presentation, cleanliness, and merchandising standards

Support inventory management, replenishment, stock organization, and cycle counts

Ensure operational consistency and adherence to company policies and luxury service standards

Assist with seasonal launches, merchandising updates, and in-store storytelling initiatives

2+ years of leadership or supervisory experience within luxury retail, beauty, wellness, hospitality, or premium lifestyle environments

Passion for luxury service, beauty, fragrance, skincare, and client experience

Strong interpersonal, communication, and organizational skills

Proven ability to support sales performance and team development

Strong attention to detail and operational execution

Weekend availability is required, including support during key retail periods, activations, and special events

Flexible availability including evenings and holidays

Experience with in luxury beauty, cosmetics, skincare, fragrance, wellness, or boutique retail concepts

Experience managing and hosting boutique events, client experiences, or community activations preferred

Professional makeup artistry experience or strong beauty product knowledge preferred

Experience working with affluent or high-touch clientele

Familiarity with KPI-driven retail environments

Visual merchandising experience preferred

Ability to stand for extended periods

Ability to lift up to 30 pounds

Comfortable supporting operational and customer-facing responsibilities throughout the day

Monthly or quarterly sales incentives

Employee product allowance and discounts

Health and wellness benefits

Paid time off

Professional development and career growth opportunities

Outside-In is a luxury boutique dedicated to elevating everyday rituals through thoughtfully crafted products, refined experiences, and exceptional hospitality. Our space is designed to inspire connection, discovery, and intentional self-care through beauty, fragrance, and body care.

Hospitality-minded and client-focused

Passionate about beauty, wellness, and luxury retail

Comfortable balancing leadership responsibilities with hands-on selling

Organized, polished, and highly detail-oriented

Energized by relationship-building, storytelling, and experiential retail environments

Outside-Inis a luxury brand dedicated to…