Operations Associate ( Schwarz Boutique at Nordstrom

The Role at a Glance

The Operations Associate makes the magic possible at FAO Schwarz Nordstrom. From the moment product arrives to the moment it lands in a guest’s hands, you keep the boutique stocked, organized, and running smoothly. You thrive in the back‑of‑house but show up just as confidently on the floor. Operating within Nordstrom while representing FAO Schwarz means you hold a dual standard every day, and you take pride in meeting both.

• Receive and process shipments accurately and efficiently, following the team’s priorities to get the right product to the sales floor quickly.
• Keep the back‑of‑house clean, organized, and easy to navigate, maintaining a system that lets anyone quickly find and pull the product the floor needs.
• Replenish the floor with pace and precision to keep it consistently full, tidy, and guest‑ready.
• Execute visual merchandising standards by placing products according to the planogram and maintaining the presentation that guests and both brands expect.
• Fulfill send‑sale orders accurately and on time, ensuring every purchase is packed, processed, and dispatched efficiently and up to standard.
• Show up for every guest you encounter on the floor, stopping to help and answer questions, and creating a moment of connection, regardless of what you’re working on.
• Support opening and closing routines as needed to help ensure the boutique is operationally ready before guests arrive and properly set at the end of the day.
• Consistently uphold shrink‑prevention practices, following loss‑prevention processes for both FAO Schwarz and Nordstrom, and escalating anything unusual.
• Flex across operational priorities throughout your shift, adapting to the needs of the moment and supporting the team wherever you’re needed.
• Stay curious and coachable by participating in training and seeking ways to continue growing in the role.
• Share what’s working with the team by actively contributing ideas, observations, and suggestions that strengthen the operation.

You’re doing well in this role when:

• Guests move through a boutique that feels effortless and leave with no idea how much work went into making it that way.
• The boutique floor is always fully replenished, tidy, and guest‑ready – an empty shelf is the exception, not the norm.
• Shipments are processed accurately and on time, ensuring the right product reaches the floor quickly.
• Your back‑of‑house is clean, organized, and easy for anyone on the team to navigate.
• Send‑sale orders are packed, processed, and dispatched accurately and on time.
• You stop and engage with every guest you encounter on the floor, regardless of workload.
• Shrink‑prevention processes are consistently followed without prompting.
• Leadership trusts you to adapt, stay flexible, and follow through on your priorities.
• You actively seek feedback, apply what you learn, and demonstrate visible growth over time.

This role aligns with Level 1 in our Career Framework and provides a strong foundation for progression into Specialist roles (Level
2).

You don’t need to be perfect, just organized, dependable, and genuinely invested in making the boutique run well.

• A strong attention to detail and a natural drive to keep things organized, accurate, and to standard.
• The energy and pace to work in a high‑volume environment where priorities shift quickly.
• Comfort working in both the back‑of‑house and on the floor, with the confidence to engage guests when the moment calls for it.
• A genuine interest in toys, play, and the FAO Schwarz brand.
• Ability to lift up to 50 pounds and stand, bend, and twist for extended periods.
• Flexibility to work across days, evenings, and weekends.

Retail, hospitality, or operations experience is a plus. Curiosity and attitude matter most.

This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.