KEY Holder​/Lead CLIENT Advisor - Jennifer Fisher - SoHo, NY

About Us

Join the Jennifer Fisher retail team and help us deliver world class experiences for our clients. As a Keyholder/Lead Client Advisor, your mission will be to build deep and personal connections with our clients while driving sales and enhancing loyalty to the Jennifer Fisher brand. The Keyholder/Lead Client Advisor is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers.

Join the Jennifer Fisher retail team and help us deliver world class experiences for our clients. As a Keyholder/Lead Client Advisor, your mission will be to build deep and personal connections with our clients while driving sales and enhancing loyalty to the Jennifer Fisher brand. The Keyholder/Lead Client Advisor is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers.

The Key Holder serves as a trusted leader and ambassador of the Jennifer Fisher brand, partnering closely with the Store Manager and Assistant Store Manager to drive sales, elevate the client experience, and inspire a high-performing team. As a leader on the sales floor, the Key Holder sets the standard for luxury service, client ling, operational excellence, and team engagement. This role combines exceptional selling ability with leadership responsibilities, ensuring every client interaction reflects the elevated Jennifer Fisher experience while supporting the successful day-to-day operation of the boutique.

The ideal candidate is an experienced luxury retailer who leads by example, develops others, thrives in a fast-paced entrepreneurial environment, and is passionate about creating memorable client experiences.

• Lead by example, consistently delivering personalized, relationship-driven client experiences that exceed expectations.
• Build authentic relationships with clients through exceptional styling, product knowledge, and luxury hospitality.
• Cultivate long-term client relationships through proactive outreach, appointment selling, and personalized follow-up.
• Serve as a trusted style advisor by understanding clients' lifestyles and recommending curated product selections.
• Resolve client concerns with professionalism while protecting and enhancing brand loyalty.
• Champion Jennifer Fisher's luxury service standards, ensuring every client receives a consistent and elevated boutique experience.

• Consistently achieve and exceed individual sales goals while contributing to overall boutique performance.
• Inspire and motivate the sales team to achieve daily, weekly, monthly, and annual sales objectives.
• Utilize business reporting and KPIs to identify opportunities, maximize productivity, and drive sales performance.
• Support the execution of client events, product launches, and community engagement initiatives that drive customer acquisition and retention.
• Leverage CRM and clienteling tools to develop a loyal and profitable client portfolio.

• Act as Manager on Duty when required, confidently leading daily store operations and decision-making.
• Coach and motivate associates through real-time feedback, recognition, and role modeling of luxury selling behaviors.
• Foster an inclusive, collaborative, and high-performing team culture built on accountability, respect, and continuous development.
• Support onboarding and training of new team members, reinforcing Jennifer Fisher's brand values, service expectations, operational standards, and selling culture.
• Identify development opportunities and partner with store leadership to strengthen the internal talent pipeline.
• Promote a positive, solution-oriented environment that encourages teamwork and ownership.

• Execute opening and closing procedures while ensuring accuracy, security, and compliance with company standards.
• Maintain exceptional operational execution across POS, inventory management, replenishment, fulfillment, transfers, repairs, and cash handling.
• Partner with leadership to ensure visual merchandising and boutique presentation consistently reflect luxury brand standards.
• Maintain organized stockroom operations that support efficient selling and client service.
• Protect company…