Retail Associate; Rock - Rockefeller Center

New York, New York, United States

#seasonal #temporary #hot opening

Reports
To:Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule:25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business

Hours:

Monday–Sunday, 7:00AM–12:00AM

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.

To support peak season operations, we’re seeking engaging, customer-focused Retail Associates who thrive in a dynamic, high-traffic environment and take pride in delivering exceptional service.

As a Retail Associate,
you enhance the guest journey beyond the view — assisting with merchandise selection, maintaining visually compelling displays, and ensuring each transaction is seamless and professional. Your energy, attention to detail, and service mindset help transform each visit into a lasting memory through meaningful takeaways and branded experiences.

This seasonal opportunity provides valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

As a Retail Associate, you are more than a salesperson — you are the face of Top of the Rock. Every interaction, every smile, and every thoughtful service moment contributes to creating memorable experiences for visitors from around the world, making your role essential to the attraction’s reputation and guest satisfaction.

• Assist guests with merchandise selection and complete transactions accurately
• Support sales goals and KPIs by engaging guests and taking ownership of your performance
• Maintain attractive signage, displays, and seasonal merchandising
• Restock and organize inventory, ensuring a clean, professional sales floor
• Operate POS systems and troubleshoot minor issues
• Support inventory control and loss prevention initiatives
• Assist with special projects and additional duties as needed
• Work independently and collaboratively to deliver a top-tier guest experience

• Friendly, approachable, and customer-service driven
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Effective communication and teamwork skills
• Prior retail or merchandising experience preferred

• High School Diploma or equivalent
• 1–2 years of retail or customer-facing experience preferred
• Basic computer proficiency or ability to quickly learn POS systems
• Professional appearance and adherence to company standards
• Flexibility to work varied shifts, including weekends, holidays, and overtime during peak seasons

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job‑related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$18 - $18 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time:
  Minimum of 80 hours/calendar year. Part time/temporary:
  Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA,…