Manager, Visual Merchandising 57th Street Flagship Boutique

Visual Merchandising Manager (Boutique) - [57th Street] At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.

CHANEL is looking for a Visual Merchandising Manager dedicated to a single boutique within a lighthouse market. This role owns the day-to-day execution of visual merchandising activities, leads the boutique VM team, and ensures the boutique consistently reflects CHANEL brand standards and the strategic vision established by senior VM leadership. The Visual Merchandising Manager partners closely with boutique leadership and teams to translate directives into compelling, client-centric environments that support business priorities and elevate the overall boutique experience.

Operating with a high degree of self-sufficiency, the Visual Merchandising Manager assesses boutique needs, adapts and realigns VM activities as business priorities evolve, and provides clear feedback on execution. This position has a dotted-line reporting relationship to a Senior Manager or Group Director.

• Lead and execute all visual merchandising activities within one boutique in a lighthouse market, ensuring timely and consistent implementation of brand directives.
• Own, maintain and continuously elevate the boutique image, ensuring impeccable presentation standards across all client-facing areas.
• Manage, guide and develop the VM team within the boutique, establishing clear priorities, accountability and consistent ways of working.
• Translate VM directives and strategic guidance into engaging, customer-centric displays that are relevant to the boutique and aligned with the CHANEL brand vision.
• Provide timely, thoughtful feedback on directive implementation, executional opportunities and boutique-specific needs.
• Partner closely with boutique leadership and staff to align VM execution with sales priorities, client needs and broader business goals.
• Demonstrate self-sufficiency by assessing changing business needs, adapting visual solutions and realigning VM activities while protecting brand standards.
• Facilitate VM training, morning meeting briefs and ongoing visual education for boutique teams to build shared ownership of standards.
• Identify and respond quickly to boutique-specific opportunities, using sound judgment and resourcefulness to deliver effective solutions.
• Take personal responsibility for the boutique's visual appearance, execution quality and readiness.

Boutique-level execution Translates direction into precise, consistent and commercially relevant in-boutique execution. Customer focus Creates visual environments that support an elevated, intuitive and engaging client experience. Initiative and follow-through Takes ownership, anticipates needs and sees priorities through to completion. Communication Builds alignment through clear, proactive and constructive communication with boutique and VM leadership. Flexibility Adapts plans and resources quickly in response to evolving business needs and directives.

• Delivers impeccable visual standards throughout the boutique.
• Translates VM directives into engaging, customer-centric displays.
• Maintains a keen eye for detail, presentation quality and overall boutique coherence.
• Responds swiftly and thoughtfully to boutique-specific needs and opportunities.

• Takes personal responsibility for boutique appearance, execution quality and standards.
• Communicates proactively with boutique staff, boutique leadership and VM leadership.
• Implements feedback quickly and adapts effectively as priorities change.
• Supports a positive, collaborative and solutions-oriented boutique environment.

• Demonstrated visual merchandising experience, ideally within luxury retail, fashion, beauty or a similarly client-centric environment.
• Experience leading, developing or coordinating a visual merchandising team within a boutique or comparable retail environment.
• Strong boutique-level execution skills and the ability to translate strategic direction into polished, commercially relevant visual solutions.
• A highly collaborative communication style and the ability to build productive partnerships with boutique leadership and staff.
• Proven initiative, sound judgment and a solutions-oriented approach to changing business needs and…