Seasonal Client Advisor

MAIN RESPONSIBILITIES Client Experience

• Welcomes clients warmly and ensures a professional environment.
• Engages clients to assist, respond to inquiries, and provide experienced recommendations based on individual preferences, styling and wardrobing.
• Anticipates client needs and delivers proactive, personalized service to elevate the shopping experience.
• Schedules house appointments and private sessions for Very Important Clients (VICs), and follows up on any services including shipping and alterations.
• Apply consignment experience in daily operations.

• Achieves individual store sales targets, including consignment and weekly goals.
• Captures, conversion and retention of new clients.
• Accurately operates the point-of-sale system to process payments, refunds, and returns in accordance with company policies.
• Locates merchandise, places special orders, and ensures timely, accurate sales processing.
• Utilizes Alpha CRM App for client outreach and business development.
• Accurately record and document sales activity to support follow-up and reporting.
• Applies strong product knowledge (PK) and awareness of current trends to support clients and serve as a resource for the sales team.

• Consistently grows and maintains a high-value client book, cultivating long-term relationships through regular outreach and personalized service.
• Engages with online VIC clients to enhance retention, drive spend, and deliver exceptional remote service.
• Responsible for developing and sustaining individual client sales in alignment with targets set for their role level, while consistently building their client book and delivering a high standard of service.
• Ensures compliance with all company policies, procedures, and health and safety regulations.

• 2–4 years of experience in retail, luxury sales, or a department store client service role preferred
• Proven ability to meet and exceed individual sales goals while delivering exceptional and consistent client service
• Experience with clienteling and maintaining client relationships preferred
• Strong interpersonal, written and verbal communication skills, with a team- oriented and collaborative approach
• Reliable and punctual, able to adhere to daily schedules with flexible availability including evenings, weekends, and holidays
• Skilled in addressing client inquiries and resolving issues promptly and effectively
• Adaptable to changing priorities and capable of managing multiple tasks simultaneously
• Detail-oriented, meticulous, and self-motivated with a strong drive to achieve targets in a fast-paced and dynamic team environment.