SENIOR AGENCY Support AGENT - NYC Onsite

Overview

Job Purpose Provide best in class sales support commercial and operational to Emirates trade partners and customers across all channels and segments in an effort to achieve the company's commercial targets.

• Provide sales and administrative support to the commercial sales teams
• Troubleshoot trade partner inquiries resolve problems answer contractual queries in order to maximize sales opportunities
• Ensure timely and accurate distribution of fare rules and contracts for all sales channels and accounts Maintain an understanding for all relevant commercial products outstanding in the marketplace
• Provide written communication for general commercial correspondence redirect correspondence to relevant departments and or sales colleagues where appropriate Prepare and circulate ad hoc commercial and sales advisory notices
• Obtain approval, keep records and provide stats for ad hoc fare amendments, ad hoc conditions of travel amendments, and other commercial activities (e.g. excess baggage, ticket/fare validity, change of class, switch on sales, skywards status matches, agent AD tickets, special agent fares, chauffeur drive, STPC bookings, expired fare waivers, Marhaba lounge passes, etc.)
• Create reservations arrange ticketing and fare collection as directed resolve booking problems
• Regularly maintain and update
• Produce when required commercial reports using Emirates Groups systems
• Administer the preparations and organization of Client/Agency familiarization events coordinate with other sponsoring organizations create reservations and ensure all documentation is available to ensure the event is successful and generates incremental revenue
• Support the Agency Support Manager with Ad-hoc projects as needed

• Minimum of 3 Years' 12 Years schooling or equivalent Experience in airline sales support role or similar airline commercial role
• Skilled use of MS Office, Excel, Email, Internet, data presentation, statistical presentation
• Excellent knowledge of Airlines Reservations Ticketing
• Excellent organizational skills

Must be willing to work onsite, in-office Monday - Friday

Salary Range: $50,820 - 72,600 USD

Salary & benefits