Sales Manager - OTA 销售经理 -Grand Hyatt Sanya Haitang Bay ( Local

Responsibilities

• 1. 在适当时接待和款待客人来店实地考察。 Entertains and conducts hotel inspections to clients whenever required.
• 2. 建立和保持与固定客人的良好关系。 Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities
• 3. 与相关运营部门联系并紧密合作，确保达到和满足客人的要求和期望。 Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
• 4. 礼貌并有效地处理客人和员工的询问，并向上汇报投诉或问题。如果无法立即处理问题，要保证及时跟进处理。
• 5. 开展广泛的竞争者调查，保持对酒店产品的良好认知。 Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• 6. 持续监查和评估本地、国内和国际市场趋势以及竞争酒店的销售活动，以确保酒店的销售保持竞争力和领先地位。 Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

• 1.擅长OTA/Digital 方向 Proficient in OTA/Digital channels.
• 2.能熟练掌握OTA/Digital，例如飞猪/美团/携程/抖音等各类后台系统的管理和维护； Skilled in managing and maintaining OTA/Digital platforms, such as Fliggy, Meituan, Ctrip, Douyin, and other backend systems.
• 3.接受有经验者晋升； Experienced candidates are eligible for promotion.