Bilingual Sales Floor Associate PT - WTC

Company

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date.

In 2020, Rebag was named one of Fast Company’s Most Innovative Companies.

Job Overview:

At Rebag, our Client Experience Specialists deliver a memorable educational, immersive, and exciting experience to all of our current and future clients. They are our brand ambassadors of Rebag's C.L.A.I.R. technology suite, supporting our values to be a best-in-class luxury resale business by creating memorable experiences for our clients.

As a Client Experience Specialist, you will support customers from the moment they walk into our boutiques to learn about Rebag and the value of their one-loved items. Rebag is a leading force that powers the resale industry with the most innovative technology ever created, and you will help deliver an equally innovative store experience.

Role Description:

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome.
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile.
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods.
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit ownership of luxury items or are looking for their first must-have luxury piece.
• Provide the highest level of customer service to all current and future clients.
• Follow-up with customers through Rebag's CRM platform to build rapport.
• Consult on the current market value of their items by utilizing Rebag's Clair Technology Suite.
• Consistently aim for achieving sales target monthly.

Requirements:

• Customer-minded individual who can engage with Professionalism, Power, Pleasure, and Performance.
• Ability to speak a second language fluently.
• Relatable and conversationalist not afraid of getting to new faces.
• Passion for Fashion and Sustainability.
• Tech-savvy.
• Demonstrate a mastery of all Rebag tools and services. Keep up with resale industry trends and incentives.
• Ability to work week evenings and weekends.
• Reliable and a team player.
• Self-starter who likes to enjoy a new challenge.
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to.
• Able to present a case study on the industry and what makes Rebag a leader in the Industry.
• Comfortable standing on your feet for long periods of time.
• Ability to lift a maximum of 40 lbs based on needs of the role.
• Legal right to work in the United States.

Hourly Rate: $19-$22