Sales Manager-Group & Business

Summary

At Andaz Ottawa, we believe hospitality is more than a job — it’s how we connect, celebrate, and create spaces where everyone feels welcome. It’s a career for people who genuinely care and love bringing others together over memorable experiences.

As Sales Manager, Groups & Business Travel, we are looking for an experienced luxury hotel sales professional. The role includes proactively identifying, soliciting, and managing group opportunities with strong guestroom and event F&B revenue potential for defined market segments as well as Business Travel sales.

You build and maintain long‑term, value‑based client relationships to achieve revenue goals and encourage repeat business. You will also drive customer loyalty by delivering service excellence throughout every interaction, providing the high‑level service needed to grow each account.

• Works collaboratively with hotel teams, Hyatt Sales Force, Convention Bureaus and other hotel counterparts to drive revenue and ensure customer satisfaction and increase market share.
• Builds and strengthens relationships with existing and new customers and industry organizations to enable future bookings. Activities include sales calls, entertainment, FAM trips, and trade shows.
• Business travel demands based on budgeted events, which may include weekends and evenings.
• Develops and manages relationships with key stakeholders, both internal and external.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand, and knows how to sell in a competitive manner.
• Targets accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
• Develops and implements an effective sales plan.
• Executes designated sales strategies to develop and solicit specific accounts to achieve hotel and individual revenue goals.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Interacts with guests to obtain feedback on product quality and service levels.
• Interacts with the operation team to ensure understanding of guest needs and to create a working relationship within all areas of the operation.
• Sales goals will be determined quarterly with the DOSM based on the hotel’s budget and forecasted projections.

• Strong interpersonal skills and ability to develop constructive and cooperative working relationships with others, and maintain them over time.
• Strong analytical skills and ability to make decisions and solve problems by analyzing information and evaluating results to choose the best solution.
• Develop specific goals and plans to prioritize, organize, and accomplish your work.

75,000.00 Yearly Canadian Dollar (CAD) pay basis

Hyatt SIP is our compensation and incentive program paid quarterly with a year‑end achievement status based on actualized revenues to goal achievement.

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
• Complimentary meal during shift at the colleague cafeteria.
• Discounts on food and beverages.
• 2025 Great Place To Work Certified.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.