Vice President CX Business Development

Location: New York

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply

Job Details

Kantar is looking for a VP Business Development to drive additional growth from our robust CX portfolio in new and existing accounts within Kantar's Insights division. The successful candidate will have a strong understanding of modern Customer Experience programs in order to intimately understand client needs, deliver the best responses to their challenges, and convert business opportunities for the CX team.

RESPONSIBILITIES

• Delivers winning proposals and pitches. Acts a trusted adviser to clients to develop an emerging or formal CX brief into a win for Kantar

• Pursues self-generated and inbound leads, managing them effectively through relevant Kantar channels to maximize chances of winning

• Provides analysis and insight to feed into BD planning - proactively suggests strategic and process improvements. Effectively reacts to changing needs of the business

• Manages own pipeline on client opportunities, typically taking a brief (emerging or formal) and progressing it to a win

• Prioritizes opportunities relevant to Kantar BD strategy and/or own skillset. Supports larger opportunities

• Coaches CX account teams on commercial best practice to ensure proposals and pitches are delivered with impact

• Takes ownership of own learning agenda. Has right level of knowledge and gravitas to identify and develop domain opportunities when talking to clients.

• Consistently looks to maximize personal win rate, in line with commercial best practice and profit guardrails

• Support a strong partnership ecosystem across Kantar and external partners (e.g. Qualtrics, Medallia) to drive sales and delivery of the offer

• Develops strong relationships and collaborates meaningfully across Kantar, relevant to their objectives and priorities

• Builds strong relationships with our client, commercial and domain leads

• Demonstrates our core values and behaviours, celebrates wins and learns from our losses

CAPABILITIES

• Adept at selling a range of tools, balancing the needs of the client and the Kantar business

• Commercially focused, with experience of selling CX-focused solutions to a variety of clients

• Able to deliver winning proposals independently and support on larger opportunities

• Strong technical knowledge of CX offer and tools to pinpoint the Kantar value proposition to clients

• Effective knowledge of the Kantar business - leverages a strong network of contacts and knowledge of our offer

• Constructively challenges existing processes and identifies area for improvement

• Compelling client presenter and storyteller

• Able to engage a range of client archetypes and industries and identify and deliver against their needs

• An effective networker, and a purposeful collaborator; builds essential to winning work

• Dynamic communicator: writes proposals and delivers pitches that flex to the needs and context of specific clients

• Focused squarely on developing opportunities and delivering winning proposals and pitches: from emerging project opportunity to winning work

• Proven success working with partners such as Qualtrics and Medallia

SKILLS

• An ability to think clearly and incisively about strategic CX issues related to client's business needs and briefs

• Leading and preparing bespoke research proposals with clients with CX vision and energy from start to finish

• Working with the wider CX team and being the focal point in client discussions

What's in it for you

We provide a highly competitive benefits package!

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with matching
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

At Kantar, we go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking, and better commercial outcomes.

Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

PRIVACY DISCLOSURE: By applying to this opportunity, you consent to the personal data you provide to us being processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS for as long as is necessary for recruitment purposes.

The salary range for this role is $141,800 - $165,000/year, plus competitive variabe…