Senior Manager, Client Strategy

Join Shop My – Powering the Future of Digital Marketing

Shop My is revolutionizing the future of e-commerce by building the infrastructure for human‑led curation pMy enables brands to launch and scale high‑impact, performance‑driven creator programs, while empowering the most influential creators to monetize their influence and partner directly with the brands they love. Through this operating system, Shop My powers consumers to discover and buy the world’s best products through premium brands, culture‑driving taste makers, and authentic human curation.

Shop My recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

Client Strategy Managers are key partners to Shop My’s clients (brands), supporting day‑to‑day management and overall client satisfaction. The retention of our brands is at the forefront of Shop My’s focus, and will play a crucial role in our growth, scale and success. To be successful in this role, you must not only be organized, engaged, detail‑oriented, and well‑versed in how to advise on affiliate marketing programs, you need to be able to elevate our brands’ experience and success on the platform.

The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business’s perspective. Our best Sr. Managers, Client Strategy are self‑starters and able to act with limited guidance in a fast‑paced environment.

• Create a relationship as a deeply trusted advisor with brand executives (many in the luxury fashion and beauty sector)
• Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
• Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data‑backed suggestions
• Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
• Identify and create solutions for day‑to‑day issues impacting business across multiple accounts
• Deliver timely, accurate, and professional support to accounts — timeliness is key
• Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
• Strategically bring conversations “up a level” to ensure we’re not losing opportunities to drive value for our brand

• Building trusted relationships with senior marketing leaders at leading fashion, beauty, and lifestyle brands
• Translating complex data into clear, strategic narratives that drive investment decisions
• Managing high‑impact, high‑visibility accounts where execution and strategy must both be exceptional
• Navigating ambiguity and solving nuanced business challenges
• Elevating the sophistication of affiliate and creator programs
• Coaching and leveling up teammates around you

• 7+ years in strategic, client‑facing roles (Customer Success, Account Management, Consulting, or similar)
• Demonstrated experience managing enterprise or highly complex brand relationships
• Proven track record of driving retention, expansion, and long‑term account growth
• Experience engaging executive stakeholders and influencing decision‑making
• Strong analytical instincts with the ability to turn performance data into strategic insight
• Exceptional communication and executive presence
• Ability to thrive in a fast‑paced, high‑growth environment
• Bachelor’s Degree

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations. New York Pay Range $135,000 - $150,000 USD.

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. Shop My is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of Shop My receives equity on top of cash compensation!

• Medical & Dental Coverage at 70%
• Equity in Shop My
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from Shop My!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence – all employees build out a Shop My page!
• Birthday PTO