Branch Banking Client Consultant -PT

Job Summary

Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions accurately, efficiently, and friendly while maintaining operational standards and assisting the team in meeting branch goals.

• Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition.
• Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
• Assist with account questions, problems, and complaints; research and communicate to resolve in a timely and effective manner.
• Deliver client engagement and education; meet behavioral activity goals as defined by Retail Leadership, including referrals.
• Deliver timely and accurate daily financial transactions; strive for no controllable preventable losses.
• Understand and adhere to all applicable bank policies and regulations.
• Perform special projects and additional duties as required.
• Consistently adhere to regulatory and compliance policies and standards related to the job; complete required compliance trainings.
• Maintain compliance with applicable federal, state, and local laws and regulations.

• Education: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Experience: 0 – 3 years of customer service and sales experience.
• Preferred: Experience in financial services industry.

• Action-oriented – enjoys working hard, is action oriented, takes initiative with minimum planning, seeks opportunities aggressively.
• Business Acumen – knows products, understands sales process, aware of strategies and tactics that motivate a customer.
• Approachability – supportive, warm, pleasant, gracious, patient; builds rapport well.
• Problem Solving – uses rigorous logic and methods; probes all sources, sees hidden problems, honest analysis, good listening.
• Priority Management – focuses on important tasks, eliminates roadblocks, uses time efficiently.
• Relationship Building – communicates clearly, engages proactively, aligns with enterprise goals, builds trusted client relationships, supports positive work culture.

No unusual physical exertion is involved.

Pay Range: $17.00 – $22.55 per hour.

Medical, dental, vision, life, and disability insurance; comprehensive leave program.

Flagstar is an Equal Opportunity Employer.

Member FDIC/Equal Housing Lender.