Coordinator, Sales Operations & Education - North America

Coordinator, Sales Operations & Education - North America

fresh is a global skincare brand within the LVMH Group, headquartered in New York City. We emphasize the look, feel, and scent in every product, transforming skincare into an elevated, sensual experience. Our collection of skincare, lip care, bodycare, and fragrances are available in 16 countries, across our fresh boutiques and digital channels, specialty and department stores, and more.

We are an organization of curious creators who embrace innovation, optimism, and always keep our customers at the forefront. With a pioneering spirit, we are empowered to challenge the status quo and use our authentic voice to do the right thing for our people, our brand, and the environment.

Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us.

MAIN JOB OBJECTIVE

We are looking for a dynamic and drive-focused Sales Operations & Education Coordinator within the North America Retail Sales & Education team. This position serves as a critical support pillar for field sell-out performance, sales excellence, education delivery, in-store event execution, and day-to-day operational coordination.

The successful candidate will be a detail-oriented, commercially curious, and brand-passionate individual who thrives in a fast-paced luxury beauty environment. This role offers excellent exposure across retail sales operations, beauty education, and event management — making it an ideal launchpad for a career in the luxury beauty industry.

JOB RESPONSIBILITIES

• Support the Senior Director in monitoring and reporting on field sell-out performance across assigned retail doors and key accounts.
• Maintain and update sales tools, weekly and monthly sales reports, KPI dashboards, and performance trackers to key stakeholders.
• Assist in identifying sales trends, opportunities, and presenting findings to the wider team.
• Coordinate with internal teams to ensure accurate sell-through data, stock visibility, and replenishment requests.
• Support the preparation of business reviews, presentations, and commercial meeting materials.
• Assist in the planning and coordination of training and education programs for our Field Sales & Account Executives, and retailers’ beauty advisors.
• Support the development and distribution of education materials, product training decks, and selling tools in alignment with brand guidelines.
• Support Retail Education team to schedule and confirm training sessions, virtual learning modules, and masterclasses.
• Track training attendance, completion rates, and education outcomes, reporting insights back to the Retail Education Senior Manager.
• Stay current on product knowledge, brand campaigns, and industry trends to support best-in-class education delivery.

In-store Events Planning & Management:

• Assist in sourcing and briefing event materials, testers, sampling kits, and point-of-sale (POS) assets in collaboration with the marketing and visual merchandising teams.
• Work with Retail Sales Managers to confirm event logistics, staffing, and on-counter requirements.
• Manage event trackers, timelines, and post-event reporting including sell-out results and qualitative feedback.

Team Coordination & Support:

• Serve as a central point of coordination for the Field Sales & Education team, managing communications between internal departments and external retail partners (when needed).
• Manage team meeting scheduling and logistics including preparation of agendas and minutes.
• Process purchase orders and invoices in a timely and accurate manner.
• Support onboarding administration for new field team members and freelance selling specialists.
• Coordinate internal and external sales meetings and conferences.

What you will learn in the first 6 months:

• Master the rhythm of luxury retail — sell-out KPIs, account structures, and seasonal cycles
• Get hands‑on with in‑store events, from briefing to post‑event reporting
• Learn how field education programs are built, scheduled, and measured
• Build…