VP​/Head of Section, Sales & Customer Success

Overview

We are the independent expert in assurance and risk management. Driven by our purpose to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments navigate the many complex, interrelated transitions taking place globally and regionally in the energy industry.

The VP/Head of Section, Sales & Customer Success directs the commercial Go‑To‑Market motion for Platform Services direct sales, customer success, sales enablement, and pre‑sales solution architecture. You drive this motion in partnership with the Head of Product, who sets the integrated roadmap, packaging, and pricing, and the Head of Enterprise AI, who develops the AI capability. You are accountable for driving high double‑digit SaaS revenue growth, closing deals, retaining customers, and powering the renewal‑and‑expansion engine.

This is a build role as much as an operating role. You will transition relationship‑led growth into a repeatable, highly instrumented commercial engine, holding the line on MEDDPICC qualification discipline. DNV's compensation philosophy is base salary plus profit sharing rather than sales commission. Candidates accustomed to commission‑based commercial compensation should evaluate this structure carefully against their preferences.

The position may be based at our DNV office in Houston, TX;
Oakland, CA;
Austin, TX;
Dallas, TX;
Medford, MA;
New York, NY;
Seattle, WA;
Chalfont, PA;
Des Moines, IA;
Detroit, MI;
Madison, WI;
Phoenix, AZ;
Portland, OR; or at other DNV offices within the continental U.S. It presents a dynamic hybrid schedule where employees typically spend three (3) days per week working from either a DNV office or client location/site.

• Accountable for external SaaS revenue, the direct sales motion, customer success, and the renewal/expansion engine across the entire portfolio.
• Retain and expand a concentrated portfolio of Tier‑1 investor‑owned utility anchor accounts.
• Convert fast‑growing accounts into multi‑year platform commitments.
• Drive the renewal motion including structured renewal preparation, executive sponsorship of anchor renewals, and disciplined hand‑offs between Customer Success and Sales.

• Partner with Product and Enterprise AI on AI‑attached revenue:
  Product sets packaging and pricing, AI delivers the capability, and you lead the sales motion.
• Lead the commercial launch of the AI tier driving the pricing rollout, sales enablement, executive customer conversations, and attach‑rate execution.
• Collaborate with the Head of Product on roadmap inputs based directly on customer signals.

• Build and instrument the digital sales process ensuring rigorous CRM hygiene, executing the MEDDPICC qualification framework, driving account‑based marketing, and leading a structured win‑loss program.
• Establish the named‑account framework (anchor, growth, and emerging accounts) with discipline on how each segment is resourced and worked.
• Lead MSA strategy and contract negotiations for Tier‑1 utility customers, expertly navigating the multi‑year procurement cycles inherent to regulated enterprises.
• Align and collaborate strategically with the broader DNV commercial organization to coordinate Go‑To‑Market efforts and leverage enterprise‑wide account relationships.

• Lead and integrate four commercial disciplines:
  Direct Sales, Customer Success, Sales Enablement, and Pre‑Sales Solution Architecture.
• Build and develop the…