Customer Success Manager

Customer Success Manager - Developer Tools / AI (US)

We're partnering with a fast-scaling AI developer tools company on a high-impact CSM hire as they build out their US post-sales team. This is a rare opportunity to join a Series B-backed company at an inflection point — fresh off a major funding round, growing from $1M to $10M+ ARR in a single year, with marquee enterprise customers and a product named in the Gartner Magic Quadrant.

You’ll own a commercial book of business ($30K–$100K ARR per account, scaling to $3M+ total book), driving adoption, renewals, and expansion across a growing portfolio of 15–20 accounts. This is a hands‑on, multi‑hat role for someone who thrives in a fast‑moving environment and wants to be a core part of building the CS function from the ground up in the US.

You’ll sit in close partnership with Solutions Architects and Sales — and operate in a hybrid CSM/TAM capacity where needed.

• Full customer lifecycle: onboarding, adoption, renewals, and expansion
• Proactive engagement driven by data and customer insights
• Strong relationships with technical buyers and developer teams
• Expansion pipeline within your existing accounts
• NDR as a primary success metric moving into H2

• Experience managing a book of business in a SaaS or Dev Tool environment (2 - 3 years)
• Track record owning renewals and driving adoption in a high‑touch, volume model
• Comfortable operating in an early‑stage, build‑it‑as‑you‑go environment
• Background in developer tools, Dev Ops, or AI/automation products is a plus
• Proactive, data‑driven, and collaborative — someone who brings a "do what it takes" mentality

Open to earlier‑career candidates with the right mindset and strong ownership instincts over pure tenure.

• Base: $120K–$130K + 20% variable
• Location:
  
  New York
• Hybrid: 2–3 days in office

The company sells into a category that’s accelerating — AI code review for enterprises adopting code generation tools like Copilot and Cursor. This team has scaled rapidly, and they are looking to add to the team after closing a Series B!

Interested or know someone who should be? Drop me a message!