Customer Service and Inside Sales Representative

Customer Service and Procurement Representative – Hamburg Overhead Door, Inc. (Buffalo Garage Door Solutions).

Location:

Tonawanda, NY. Hamburg Overhead Door owns Buffalo Garage Door Solutions, the region’s largest garage door company.

We are seeking a highly motivated Inside Sales Customer Service Representative to join our team. In this role you’ll foster positive customer relationships and drive revenue growth through strategic sales initiatives.

• Competitive salary of at least $25–28 per hour.
• Comprehensive health, dental and vision insurance with opt‑out credit for medical.
• 401(k) with employer match and vesting.
• Flexible Spending Accounts, Health Savings Accounts and voluntary benefits.
• Paid time off.
• Paid holidays after 90 days.
• Professional development opportunities.
• Friendly and collaborative work environment.

• Interact with customers via phone, email, and in person to provide exceptional service and address inquiries promptly.
• Proactively identify and pursue sales opportunities by promoting products and services, upselling and cross‑selling to maximize revenue (no cold calling).
• Build and maintain strong relationships with existing customers to ensure satisfaction and loyalty.
• Develop deep product knowledge to effectively communicate features and benefits.
• Resolve customer concerns and issues in a timely and effective manner, collaborating with other departments as needed.
• Maintain accurate customer records, sales activities and other information in the CRM system.
• Type up sales estimates and service/installation work orders.
• Show garage doors to customers in showroom, using product knowledge to match the best product for each customer.
• Process customer transactions such as orders, quotes or returns accurately.
• Educate customers about terminology, features and benefits of products to improve sales and satisfaction.
• Identify potential suppliers, negotiate contracts, manage vendor relationships and ensure timely delivery of products and services.
• Work in a team environment to serve customers, pull small parts from warehouse for walk‑in customers, maintain proficiency in PC and office equipment.
• Follow company policies and procedures and perform other duties as assigned.

• High School Diploma required;
  Bachelor’s degree preferred.
• Minimum 3 years of customer service experience.
• Minimum 2 years of inside sales experience, preferably with a proven record of exceeding sales targets.
• Proficient in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

• Strong customer‑centric orientation and ability to build rapport.
• Excellent verbal and written communication skills.
• Collaborative teamwork mindset.
• Adaptability to fast‑paced environments.
• Stake‑prioritization, multitasking, ability to operate multi‑line phone system.
• Strong organizational skills and attention to detail.

Schedule:

Monday–Friday 8 a.m.–5 p.m.; some Saturdays 9 a.m.–12 p.m. & work at local trade shows.

Hamburg Overhead Door, Inc. is an equal‑opportunity employer. We encourage applications from candidates of all backgrounds and experiences.