Field Sales Representative; Field- Rockland- West Chester

Field Sales Representative Overview

Aetna, CVS Health is looking for top field sales talent in Rockland or Westchester County, New York. The Field Sales Representative is directly responsible for managing sales growth by building a book of business leveraging field sales marketing activity, through in-home and community-based sales efforts. This role is ideal for candidates who are energetic, empathetic, and looking to become part of a growing business segment, selling our competitive portfolio of Medicare products.

Upon acquisition the Field Sales Representative will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to questions related to plan benefits, product, and services offerings, as well as resolving any issues with respect to the utilization of the product. The position is a part of a high-performing team with a strong emphasis on personal and professional development and career growth.

• Acquisition of new members via engagement in community event activity to generate leads and referrals
• Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
• Servicing existing members and inquiries related to utilization of their product, benefits, etc.
• Cross-selling ancillary products as well as any other applicable products to existing members
• Retention of existing members
• Maintaining knowledge levels with respect to CMS and state regulations
• Ability to multitask and effectively use a computer while interacting with prospects and members via phone
• Ensuring that relevant information is captured in the Customer Relationship Management system (CRM)

• Meeting sales goals, conversion rates, and cross-sell rates for acquisition of new members as outlined in the annual performance plan.
• Contacting prospective members within the time limit outlined in the annual performance plan.
• Achieving the member retention rate as outlined in the annual performance plan.
• Maintaining highest levels of member satisfaction as measured by various member surveys and member retention rate.
• Expert level understanding of products, services, and processes offered by the company.
• Ability to pass on an annual basis:
  • American Health Insurance Plans (AHIP) Continued Education (CE’s) Product Certification Required
  • Security and Compliance Client/Carrier Certifications
  • Any required CMS Certifications

• 4-year college degree or 1 to 2 years of consumer sales experience (Prior Medicare sales experience is preferred but not required)
• Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start date.
• Active use of computer for carrying out daily job activities
• Ability to multitask while talking on the phone
• Excellent communication and listening skills
• Self-starter with a positive attitude
• Adaptable to a high-pressure, achievement-oriented environment
• Drive to build, manage, and grow a book of business and become a successful entrepreneur
• High level of computer proficiency including but not limited to Microsoft Office package

The typical pay range for this role is: $56,855.00 - $. This range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.