Strategic Account Manager, Clinical Solutions

Location: New York

## Strategic Account Manager, Clinical Solutions Apply locations:
Kentucky:
Pennsylvania:
Ohio:
Missouri:
New York posted on:
Posted Todayjob requisition :
R115009
** Strategic Account Manager, Clinical Solutions (Health)
**** Drive Growth. Make an Impact. Transform Healthcare.
**** Are you passionate about healthcare and ready to take your sales career to the next level?
**** Do you thrive on building relationships, solving challenges, and helping customers succeed?
** Join Elsevier’s Clinical Solutions sales team as a Sales Account Manager and play a key role in delivering innovative SaaS solutions backed by Elsevier’s highly trusted evidence-based content to hospitals, healthcare systems, and home health organizations across the United States and Canada.
** About the Role
** As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account. We are seeking West Coast and Midwest applicants.
** Responsibilities
* *** Retention
* ** Developing and delivering proactive engagement strategies, health checks, and business reviews.
* Analyzing product usage and satisfaction to ensure renewals and long-term value.
* Identifying risk signals early and take action to mitigate churn.
* Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
** Strategic Expansion
*** Identifying upselling and expansion opportunities aligned with customer goals.
* Positioning additional Clinical Solutions products to meet emerging needs through consultative selling.
* Leading sales motions from discovery through negotiation and closing.
** Relationship Management
*** Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
* Serving as a consultative partner aligned to client objectives.
* Studying market trends and become an industry expert within your designated health system region.
** Sales Execution & Enablement.
*** Owning the end-to-end sales process for renewals and expansions.
* Coaching sales executives on expansion opportunities that meet customer needs
* Forecasting accurately and manage pipeline using Salesforce CRM.
** Internal Collaboration
*** Working closely with Sales Executives and Customer Success to drive results.
* Sharing market feedback and help shape product improvements.
* Supporting coaching, mentoring and training of new team members on occasion.
** Requirements**
* ** Have 2+ years
** of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems. (Bachelor’s degree required).
* Proven success in
** renewal management, upselling, or cross-selling.
*** Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.
* Have excellent presentation, communication, and strategic thinking skills.
* Able to thrive in a fast-paced, deadline-driven environment
* Are skilled in using
** Salesforce CRM
** and Microsoft Office tools (Excel, PowerPoint, Word).
* Able to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
* Able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.
** Work in a Way That Works for You
** We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals—supporting both your immediate responsibilities and long-term goals.
** Working for You
** We offer a comprehensive benefits package, including:

Health benefits:

medical, dental, and vision coverage  Retirement benefits: 401(k) with match and Employee Share Purchase Plan  Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs  Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity  Family benefits: parental leave, adoption, and surrogacy support  Savings accounts: HSA,…