Sales & Purchasing Advisor

Summary

Join the New York showroom as a Sales & Purchasing Advisor focused on premium pre-owned watches. You will manage appointments, buy and sell inventory including part exchanges, negotiate prices to protect margins, and oversee the end-to-end customer sales process from contact through after-sales.

• Manage and schedule customer appointments via phone and email using the diary system
• Buy and sell watches, negotiate prices and handle part-exchange transactions
• Welcome customers viewing watches and deliver exceptional one-to-one customer service
• Manage the full sales process including contact, appointment, conversion and after-sales support
• Follow stock control procedures and perform daily and monthly stock takes
• Process live orders after payment and resolve post-sale customer queries
• Adhere to sales, financial and security procedures as defined by HQ

• Proven retail sales experience, including one-to-one customer selling and telephone sales
• Experience working with KPIs and targets
• Strong negotiation skills, ideally with part-exchange experience
• Ability to absorb technical information and follow instructions precisely
• Organized, results driven, personable with strong communication skills
• Ability to follow company policies and health and safety procedures