National Account Manager

As an Account Manager, you will be responsible for providing growth on current accounts, including:

• Grow Revenue and Achieve Profit goals on assigned accounts.
• Respond to customer inquiries via phone & email, provide quotes, and take customer orders.
• Research leads and target accounts for new sales strategies.
• Proactively generate new sales.
• Assist with pulling inventory, prepare shipments, and handle customer returns.
• Troubleshoot customer concerns.
• Achieve or exceed assigned sales revenue quota.
• Create, close, track, and report sales.
• Assist in the accurate management of all client invoicing and billings.
• Partner with marketing to maintain and grow established clients.
• Learn our full-suite of products, services and pricing, becoming a Subject Matter Expert (SME) on these.
• Work closely with warehouse to deal with order and shipping issues.
• Work closely with Finance to provide billing and documentation in a timely manner.
• Work with customers in different time zones and address resolving service concerns as they arise.
• Prepare client quotes, proposals and presentations.
• Highly detailed, analytical, accurate and able to multitask and meet deadlines.
• Provide prompt customer feedback and issue resolution.
• Submit timely activity reports as required.
• Strong computer skills necessary; familiarity with MS Windows.
• Demonstrated ability to fully understand our full suite of products, services and pricing.
• Be constantly mindful of schedules and committed to delivering all projects on time.
• Work with internal and external Project Managers to keep all deliverables moving down the pipeline on time.
• Dynamic project management and collaboration skills.
• Duties and responsibilities can change depending on business needs.