Channel Sales Support Agent; Reseller

About the Role

The Channel Sales Support Agent is the operational backbone for our reseller sales motion supporting both resellers and the partnership management team. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across the US and Canada.

This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success.

• Thrives in fast-paced environments:
  You stay calm when things move quickly and priorities shift.
• Genuinely enjoys helping others succeed:
  You get satisfaction from unblocking problems and empowering people.
• Takes ownership:
  When you pick up a problem, you see it through to resolution.
• Shows up consistently:
  Your team knows they can count on you, every time.
• Takes initiative:
  You spot issues before they're escalated and act without being asked.
• Understands partnership:
  When your contractors win, you win.
• Brings positive energy:
  You're professional, approachable, and a pleasure to work with.

• Act as the main point of contact for US and Canadian partnership teams, responding to inquiries within agreed SLA time frames.
• Build and maintain strong working relationships with resellers and sales teams.
• Provide product knowledge, pricing information, sales collateral, and technical guidance.

• Work with internal teams across the business to resolve sales inefficiencies and remove blockers.
• Identify recurring problems and partner with management to implement lasting solutions.
• Provide phone and face‑to‑face support when needed.

• Maintain and update sales documentation, playbooks, and resource libraries.
• Process commission calculations for US and CA sales teams in coordination with finance.
• Keep systems and information current so teams always have what they need.

• 1–2 years in sales support, channel management, technical support/implementation, or customer service.
• Experience with CRM systems (Salesforce, Hub Spot, or similar).
• Proficiency in Google Workspace and AI tools.
• Familiarity with B2B sales processes and sales cycle management.
• Basic understanding of sales reporting and analytics.

• Experience working with self‑employed contractors, distributors, sellers, or channel partners.

• Location:
  
  Remote‑first (office optional).
• Hours:
  
  Full‑time, Monday–Friday, 9:00 AM – 5:30 PM (flexibility may be required).
• Travel:
  Minimal (occasional attendance at sales meetings, training sessions, and reseller events).
• Equipment:
  Computer, headset, and necessary software provided.

Our independent contractors are out there every day, building relationships and helping local businesses grow. You're the person who makes sure they're never stuck, never without answers, and always set up to succeed. If you love being the reliable force behind a winning team, this role is for you.

Block takes a market‑based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area.

• Zone A: ($111,700 - $167,400)
• Zone B: ($103,800 - $155,800)
• Zone C: ($98,200 - $147,400)
• Zone D: ($89,400 - $134,000)

Amounts listed above include target variable compensation.

Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants.

• Candidates may submit up to 9 active applications within a 60‑day period.
• Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
• We may use automated AI tools to evaluate job applications for efficiency and consistency.