Mobile Associate, Bilingual | Russian, Retail Sales

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. Building proficiency in customer service and sales is required to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience.

The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• Must be fluent in English and Russian (Required)

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $21.50, plus $5.00 per hour training pay.

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

And since we are all owners, every employee at T‑Mobile is eligible for an Annual Stock Grant.

Benefits:
Full and part‑time employees have access to the same benefits when eligible, including medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.

Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

Never stop growing! As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder—it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it.

You’re unstoppable!

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applicant Accommodation@t‑ or calling 1‑844‑873‑9500.

Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.