Sales & Purchasing Advisor

Responsibilities

• Managing and making appointments via our diary system to follow the appointment only policy (By Phone & Email)
• Buying, selling and negotiating prices of watches including part exchange to secure a deal with the best possible margin
• Ensure compliance with sales, financial and security procedures as outlined by HQ
• Welcoming customers who are viewing watches on the day, demonstrating excellent customer service skills
• Manage the customer sales process from beginning to end; contact, appointment, conversion and after sales
• Understanding the stock control internal procedures, undertaking daily and monthly stock takes
• Handling "live" orders post payment and dealing with after sales queries from your customers

• Experience of working with Key Performance Indicators (KPIs)
• The ability to negotiate (ideally with a part exchange involved)
• Ability to take in technical information and follow instructions and directions precisely
• Results driven and motivated
• Personable with a good, polite manner
• Highly organized with the ability to prioritize own workload
• Strong communication skills and confidence
• Able to adhere to the WF & Co policies and procedures document and Health and Safety procedures
• Experience in working with customers on a one to one basis, sales and negotiation in a retail setting, with telephone sales experience

• You will embark on an exciting new venture in New York, which will enable you to introduce new clients and raise the profile of the showroom
• Gain valuable experience of working in a multi-brand, luxury retailer
• Various company benefits, with a generous commission scheme

• Units Sold (Per Month)
• Units purchased & appointments
• Negotiation/Discount control
• Customer Testimonials
• Conversion Rate

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Employee wellbeing is a top priority  offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.

Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $20 - $28
. This role is commission eligible.

Salary will be negotiated based on relevant skills and experience.