Customer Success Specialist

FIREFLY is an innovative data‑first ad network delivering the most relevant messages at the most relevant moments using car top and in‑car solutions. Our proprietary screens provide dynamic content based on location‑based, GPS‑enabled triggers, empowering brands to engage consumers in major markets across the U.S., including New York City, Chicago, Las Vegas, San Francisco, Los Angeles, and Miami.

Firefly values authenticity, individuality, and diversity. Employees are empowered to thrive by embracing their authentic selves, fostering a culture of inclusion, and celebrating unique perspectives and contributions.

• Support the full campaign lifecycle from planning and contracting through execution and post‑campaign analysis.
• Partner closely with Customer Success Managers, Sales (AEs), and Rev Ops to ensure seamless campaign delivery.
• Assist in RFP development, proposal creation, and campaign strategy.
• Provide day‑to‑day client support while building strong relationship management skills.
• Participate in client meetings and support client communications as needed.
• Support Account Executives on active accounts and assist with sales‑related communications when needed.
• Learn and contribute to revenue operations processes, including pipeline tracking, forecasting support, and internal reporting.
• Analyze campaign performance and contribute to client‑facing insights and recommendations.
• Identify opportunities for account growth and support upsell/cross‑sell initiatives.
• Gather client feedback and communicate insights internally to improve offerings.

• Build a strong foundation in campaign execution, client services, and revenue operations.
• Gain exposure to sales strategy, client communication, and proposal development through cross‑functional collaboration with Account Executives and sales leadership.
• Gradually take on increased responsibility in client communication and relationship ownership.
• Develop core skills in strategic communication, storytelling, and client support within a fast‑paced advertising environment.

• 0–3 years of experience in customer success, sales support, account management, or similar roles.
• Interest in developing client‑facing relationship management and sales support experience.
• Interest in pursuing a career in sales and becoming an Account Executive is preferred.
• Strong communication skills and confidence interacting with clients.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Comfortable in a fast‑paced, revenue‑driven environment.
• Proactive, curious, and eager to learn both operational and client‑facing aspects of the business.
• Strong problem‑solving skills and collaborative mindset.
• Ability to work cross‑functionally with sales, marketing, operations, product, and creative teams.
• Understanding of digital and/or out‑of‑home advertising is a plus.
• Programmatic advertising experience is a plus.

• Competitive salary ranging from $50,000 to $70,000 USD per year.
• Monthly salary with a comprehensive benefits package, including a 401(k) retirement savings plan.
• Hybrid working model with unlimited paid time off.
• No dress code; work in what feels authentic.
• 1:1 meetings for progress tracking and regular feedback.
• Development journeys offering educational opportunities.
• Support for work‑life balance through initiatives like Meditation sessions.

Firefly is an Equal Opportunity Employer. All applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.