Manager, eKAM

Job Title:

Manager, Selective eRetail– Skin Ceuticals Division: LDB

Location:

10 Hudson Yards

Reports To:

Adele Chouinard Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business:
Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty.
Our brands portfolio includes Cera Ve, La Roche-Posay, Vichy, Skin Ceuticals and Skin better Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.

This role leads the strategic management of the Pure Player and eRetail accounts for the Aesthetics portfolio, specifically Skin Ceuticals and skin better science. Role is responsible for driving and deepening partnerships with key accounts such as THG, Bluemercury, and Lovely Skin, while maintaining full ownership of financial trends, demand forecasting, and contract management.

A primary focus of this position is aligning supply with market demand. The manager will predict consumption volumes and receipt timing by connecting promotional roadmaps with replenishment flows, identifying proactive opportunities to optimize stock levels and maximize profitable sales. This position requires sophisticated business acumen, with a proven ability to engage C‑suite executives and physician partners while navigating the risks and complexities of a dynamic digital landscape.

• Strategic Account Management:
  Lead end-to-end account operations, including the development of comprehensive budgets, demand forecasts, and strategic roadmaps. Serve as the primary lead for all account communications.
• Growth-Oriented Joint Business Planning:
  Architect and execute JBPs that prioritize long‑term profitability and market share expansion. Collaborate with partners to align brand ambitions with retailer capabilities.
• Financial Management:
  Ownership of financial performance by managing annual budgets, tracking trade spend, and analyzing variances to ensure targets are met.
• Cross‑Functional Leadership:
  Serve as the strategic lead for the channel in internal meetings. Partner seamlessly with Marketing, Sales, Digital, Supply Chain, Legal, Finance, Education, and Medical Affairs to ensure holistic brand execution.
• Omnichannel & Digital Integration:
  Ensure retail partners execute a digital strategy that reinforces the brands’ medical‑grade foundation. Focus on education‑led content to drive conversion while strategically managing channel conflict with D2C initiatives.
• Team Development:
  Build a high‑performing team culture through active coaching, mentorship, and a focus on continuous professional development.

• Education & Experience:
  
  Bachelor’s degree in a relevant field (e.g., Business, Marketing, or related field) with 5-8 years of experience in cosmetics or retail management.
• Leadership & Relationship Building:
  Proven leadership experience, including the ability to cultivate and maintain strong relationships with C‑suite executives and physician partners within the dermatology community.
• Analytical
  
  Skills:
  
  Strong analytical skills with the ability to interpret data and extract actionable insights. Experience in demand planning is a plus.
• Sales & Profitability:
  Demonstrated track record of driving sales growth and exceeding profit targets.
• Industry Knowledge:
  Comprehensive understanding of the competitive landscape within the clinical skincare market.
• Technical Proficiency:
  Proficiency in Microsoft Office Suite, Salesforce, and Point‑of‑Sale (POS) systems.
• Independent Thinking & Decision‑Making:
  Ability to exercise sound judgment and make independent decisions.
• Travel:
  Willingness to travel as needed.

• Self‑Management & Organization:
  Highly organized and self‑directed…