Director, Customer Partner Portfolio

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are always moving forward – pushing ourselves to build a more equitable, inclusive world for our employees, customers and communities.

Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? You will revolutionize relationship management, drive account growth and boost profitability. In this role, you’ll create, maintain and develop deep customer connections, bringing the best of Kyndryl to the table and building trusted relationships with top‑level executives.

* Qualified Candidates living in the New York or New Jersey areas will be given preference.

As the Director, Customer Partner for Portfolio Accounts you will have end‑to‑end responsibility for relationship management, account growth and profitability. You’ll create, maintain and develop deep customer relationships, selling new offerings and minimizing erosion in renewals. You will manage and grow a set of portfolio accounts across industries with a focus on retail, luxury retail and manufacturing.

You will be committed to Customer Success, Commercial Success, Distinctive Expertise and Focus on People to:

• Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
• Drive profitable growth with a consultative approach, leading through the full sales cycle, driving new scope and value, and minimizing erosion in ongoing business and renewals
• Deliver on budget, owning revenue, profit/loss and growth objectives
• Ensure account profitability, leading operating margin improvement and increasing utilization and billability of resources assigned to the account
• Generate opportunities, drive through to closure and expand existing work into larger scope and new capabilities; build a GTM pipeline with partners to pursue and win deals
• Demonstrate distinctive expertise and build deep industry knowledge to help customers realize value
• Own account P&L, drive customer satisfaction and ensure account compliance with integrity
• Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
• Act as a steward of the Kyndryl culture

Collaboration is key, and as a Customer Partner you will work closely with other sales team members to ensure a seamless account management process, from initial prospecting to closing deals and beyond.

If you’re ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise and creativity will shape the future of account management, we can’t wait to meet you.

• 10+ years of experience managing the sales process end‑to‑end
• 5+ years of experience running account P&L of $10M+
• Significant experience in the retail and manufacturing industries
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends and risks
• Open‑minded and empathetic approach in relationships with customers
• May be required to travel up to 50%
• Located in the New York or New Jersey areas

• Experience in retail, luxury retail and/or manufacturing industries preferred
• Bachelor's or master's degree
• Sales experience in technical solutions

The compensation range for this position in the US is $161,520 to $348,840 based on a full‑time schedule. Your actual compensation may vary depending on geography, job‑related skills and experience. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of applicable plans. You may also receive a comprehensive benefits package that includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off. If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.