Solutions Engineer, Senior Enterprise Pre-Sales

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn’t previously possible.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. We believe in humility, kindness, and compassion and look for people who are accelerated by velocity, obsessed with raising the bar, and want to build alongside compassionate teammates.

This role is for someone who wants to own the technical win. As a Senior Enterprise Solutions Engineer at Hightouch, you will partner with Account Executives to drive the full technical sales motion from deep discovery and architectural solutioning to tailored product demonstrations and rigorous technical validation. You will own relationships with technical champions, co‑develop account strategy, and guide customers to our solutions by navigating complex, multi‑stakeholder buying committees and running competitive enterprise sales cycles.

• Lead technical discovery to deeply understand a customer’s data architecture, marketing workflows, and business objectives; translate that into differentiated requirements and a compelling solution design.
• Design and deliver tailored product demonstrations and architectural solutions spanning Hightouch’s Customer Studio, Identity Resolution, Match Booster, and Agentic Marketing Platform.
• Run proof‑of‑concept engagements end‑to‑end: scoping, designing, executing, and validating with the discipline and rigor required to close complex enterprise deals.
• Build deep technical relationships with data engineers, architects, and marketing technologists becoming their trusted advisor.
• Navigate complex buying committees, engaging confidently with technical teams, marketing leaders, and C‑suite executives.
• Serve as a technical advisor to enterprise customers adopting cutting‑edge AI workflows, data activation, and decisioning capabilities using agents. Partner directly with Product and Engineering to shape the go‑to‑market strategy for Hightouch’s emerging AI and agentic products.
• Leverage modern AI tooling to improve speed, creativity, and customer impact across the Solutions Engineering workflow.

Quickly build technical expertise, progressing from foundational product, use case, and demo fluency in the first three months to independently closing deals and solving complex, multi‑product problems within six months. You will begin contributing beyond your own deals and raising the collective bar for the team within a year.

• 7+ years of progressive enterprise pre‑sales or solutions engineering experience, including complex solution architecture across multi‑stakeholder buying cycles.
• Demonstrated ability to lead technical discovery, architectural whiteboarding, and solution design with both technical and business audiences, including C‑suite stakeholders.
• Deep familiarity with modern data ecosystems: cloud data warehouses, data modeling, data engineering, integrations, and APIs — and the ability to navigate a customer’s data architecture confidently without needing to be a hands‑on practitioner.
• Proven ability to build technical champions and influence complex buying committees across engineering, marketing, and executive levels.
• Experience in competitive enterprise sales motions. Familiarity with MEDDPICC, Command the Message, or equivalent value‑selling frameworks is a strong plus.
• Intellectual curiosity, high ambition, and humility. You want to keep getting better and are honest about what you do not yet know.
• A team‑first orientation where you elevate the people around you, operate within shared frameworks and processes, and measure yourself by more than your own quota.

• Hands‑on experience…