Customer Success Manager

Customer Success Manager ‑ Win Cap & QSS/OASIS

Remote-based with frequent on‑site client visits (U.S.). Salary: $72,000–$82,000 per year. Expected travel: ~25–50%.

Every school day, district business officials use Win Cap and QSS/OASIS to manage payroll, budgets, fund balances and state reporting. When these systems run smoothly, teachers get paid on time and administrators can focus on students. As the trusted partner for districts, you help them navigate software transitions, maintain confidence, and strengthen loyalty.

• Own a portfolio of Win Cap and QSS/OASIS districts as their primary relationship and point of contact.
• Spend time on site with districts, building face‑to‑face trust that endures staff turnover and budget seasons.
• Learn each district’s goals, calendar and pain points so you can anticipate needs before they’re voiced.
• Identify accounts at risk of leaving early and intervene to rebuild confidence.
• Drive adoption—especially with newer administrators—to ensure districts feel capable and well‑supported.
• Check in proactively, not just at renewal time, turning day‑to‑day conversations into long‑term loyalty.
• Host and coordinate webinars and working sessions to deepen product knowledge across your accounts.
• Watch renewals closely and engage early so a renewal becomes a formality rather than a rescue.
• Act as the customer’s voice inside Harris, feeding field insights back to product, support and leadership.
• Help shape the Customer Success playbook with leadership, contributing to processes, metrics and habits.

• Experience as a Customer Success Manager or a similar client‑facing role, ideally in software; experience building or shaping a function is a plus.
• Ability to build trust quickly and maintain relationships over the long haul.
• Skill translating technical detail into plain, useful guidance for a non‑technical audience.
• Strong communication, negotiation and interpersonal instincts.
• Retention‑first mindset: measuring success by customer outcomes.
• Bachelor’s degree in Business, Marketing, Computer Science or related field (or equivalent experience).
• Familiarity with K–12 or public‑sector environment is a strong plus.
• Genuine enthusiasm for fieldwork; preference for in‑person engagement over email.

Competitive salary, meaningful benefits, flexibility and a culture that values curiosity, collaboration and having fun while doing great work.

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status, and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact Harris

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