Account Manager II

Are you an attentive Account Manager II with experience serving SaaS customers? We’re actively looking for professionals to join our dynamic team, manage, renew, and grow our valued accounts while nurturing client relationships and maximizing their potential.

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Drive sustainable, long‑term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies to optimize customer retention and stimulate account growth.
• Identify and actively pursue expansion opportunities, including upselling and cross‑selling within accounts.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders, driving engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to counter competitive threats during renewal negotiations.

• Bachelor’s degree or higher is preferred.
• Minimum of 3 years’ tenure in account management within the software or SaaS domain, with a proven track record in growth and renewals.
• Strong strategic thinking and execution capabilities focused on customer retention and growth.
• Ability to develop effective account plans aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities.
• Refined communication and collaboration skills to engage both the Client Success and Renewals teams.
• Results‑oriented mindset with a focus on achieving growth targets and customer satisfaction.
• Excellent written and verbal communication skills in English; additional language proficiency is required.
• Willingness to embrace a hybrid work schedule, present in the office 3 days a week.
• Legal eligibility to work in the country of hire.

• Comprehensive paid time off for enhanced work‑life balance.
• 401(k) matching, life insurance, commuter benefits, and parental leave plans.
• Excellent medical, dental, and vision options.
• Collaborative, transparent, and fun‑loving office culture.
• Accelerated professional development and growth programs.

Base salary range: $74,000–$99,000 USD.
Expected On‑Target Earnings (OTE) range: $119,000–$159,000 USD (inclusive of base salary and performance‑based variable pay).

July 2026

1 Pennsylvania Plaza, New York, NY 10119

Meltwater is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment and actively promotes a culture of respect, fairness, and inclusivity.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. All hiring decisions are made by humans to ensure fairness, consistency, and compliance with all applicable laws.