Sales, Retail Sales, Sales Associate​/Assistant

Position Summary

The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store is neat, clean and well‑presented at all times. The Sales Associate is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions to create a positive Customer First experience.

• Consistently demonstrate the AEO Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
• Drive brand loyalty through knowledge of AEO loyalty programs and informing customers of each program.
• Leverage company tools and technology to provide product knowledge that enhances customer engagement and maximizes sales.
• Support fellow employees by sharing knowledge, helping complete tasks and assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating the latest trends and current promotions based on the customer’s style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct location on the sales floor; damaged and defective merchandise is properly labelled and placed in the appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom.
• Execute efficient handling of all merchandise from shipment processing, floorsets, markdown optimisation and replenishment systems while maintaining backroom SOP.
• Proactively resolve customer concerns, partner with store leadership on elevated issues.
• Understand and adhere to all company policy and procedures.

• Previous retail experience preferred.
• Strong verbal and written communication skills with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move for extended periods, with short breaks; reach, bend, stoop, etc.
• Available to work a flexible schedule including evenings, weekends and holidays.
• Ability to handle multiple tasks in a fast‑paced, deadline‑oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

Todd Snyder is an American menswear brand based in New York City. Since launching his eponymous label in 2011, Todd Snyder has redefined how modern Americans present themselves in stylish ways. We are a passionate, creative team that designs and markets the building blocks of a modern gentleman’s wardrobe, blending heritage craftsmanship with a timely aesthetic. We believe that while trends may change, the importance of dressing well and cultivating a unique personal style never goes out of fashion.

The company ships worldwide through its website, and operates 14 stores, hailed as innovative retail and lifestyle hubs.

• Actual starting pay is determined by factors such as experience and location.
• Eligible associates may receive paid sick leave and AEO may provide rewards at its discretion.
• Paid Time Off, paid sick leave, and holiday pay vary by level and classification.

Todd Snyder is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity (EEO) laws. Todd Snyder prohibits discrimination against associates and applicants for employment because of race, color, religion, creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law.

This applies to all Todd Snyder activities, including recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Todd Snyder also provides reasonable accommodation of religion and disability in accordance with applicable law.