Account Executive, Existing Accounts

Role Overview

As our first Account Executive focused on Existing Accounts at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post‑sales base with a focus on expansion revenue, renewals, and strategic account growth. You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue‑driven, relationship‑focused leader who can balance commercial execution with customer value delivery.

• Identify and drive expansion opportunities within an assigned book of customers
• Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
• Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy
• Build and execute account plans that increase customer lifetime value and strategic engagement
• Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)
• Maintain accurate forecasting, pipeline, and customer analytics

• Meeting or exceeding quarterly expansion and renewal revenue targets
• Strong alignment with CSMs measured by adoption signals and customer satisfaction
• Clear, executable account growth plans with measurable pipeline and closed revenue
• Timely and accurate forecasting with disciplined CRM discipline

• 3+ years in Account Management, Sales, or post‑sales roles with quota‑carrying experience
• Consistent track record of meeting or exceeding revenue targets
• Strong understanding of multithreading, executive relationship management, and value‑based selling
• Ability to develop deep understanding of complex technical products and translate features into business value for customers
• Excited to build playbooks to help scale up the AM team
• Comfortable using CRM and revenue tooling (e.g., Salesforce)
• Data‑driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio

• Based in San Francisco or willing to relocate, with enthusiasm for working in person
• Customer Communication:
  Comfortable interacting with customers daily over chat and video
• Analytical Thinking:
  Able to deeply understand customer use cases and recommend thoughtful, strategic solutions
• Operational Discipline:
  Highly organized, process‑oriented, and capable of managing a high‑volume workload
• Product Curiosity:
  Interested in exploring product nuances and designing more efficient workflows
• Bonus:
  Experience building or analyzing dashboards in modern analytics tools

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• 4 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend