Deployment Strategist

About the Company

Our client is a venture-backed B2B fintech building cross-border payments infrastructure for high-growth digital businesses, with a strong focus on LATAM corridors. They serve both fast-moving customers ramping volume quickly and enterprise customers with complex, infrastructure-heavy needs.

The majority of long-term value is created post-sale — through expansion, new corridors, and increased usage — not initial deal size. As the company scales, they are making a critical founding hire to own and shape this post-sale motion.

This is a founding Deployment Strategist role sitting at the intersection of Customer Success, deployments, and commercial expansion.

You will own the company’s most important customers end-to-end, starting with high-velocity accounts. You’ll stabilize live payment flows, resolve issues under pressure, and proactively drive expansion into new corridors and higher volumes.

This is not a sales role and not reactive support. It’s for someone who takes full ownership post-sale, works directly with customers, and helps define how Customer Success and Account Management should scale over time.

• Own strategic, high-value customers with full accountability
• Lead deployments, expansions, and corridor rollouts
• Diagnose and resolve payment issues with clear root-cause ownership
• Act as a trusted advisor to senior customer stakeholders
• Drive post-sale commercial growth (expansion, increased usage)
• Oversee and elevate existing CS support resources
• Build repeatable post-sale processes and operating models
• Play a key role in shaping the future CS / AM function

• 5–8 years of experience in fintech, payments, or B2B SaaS
• Background in Account Management, Customer Success, or Consulting / Strategy
• Experience with complex deployments or operationally intense customers
• Strong problem-solving skills and calm execution under pressure
• A structured, deployment-oriented mindset
• Comfort working in ambiguity at an early-stage startup
• Spanish fluency strongly preferred (LATAM customer base)

• Experience with cross-border payments or financial infrastructure
• Consulting background with customer-facing delivery ownership
• Experience in expansion-led or post-sale commercial roles

• NYC-based team
• Onsite-first culture with some flexibility
• High ownership, high trust, low bureaucracy

• $120,000–$160,000 base (flexible for the right candidate)
• Equity-heavy package with real upside
• No formal quota initially; variable comp may be added later