Relationship Manager

Relationship Manager – Renewals & Growth

New York City – This position is based in New York City, and in-office attendance is required Monday-Thursday with the ability to be remote on Friday.

• 3-5+ years of experience in Renewals, Account Management, or Client Success, ideally within a SaaS or startup environment.
• Demonstrated track record of surpassing retention and revenue goals, fueling business growth.
• Sharp commercial instincts, with hands‑on experience negotiating contracts and driving effective renewals.
• Adept at creating powerful advocacy programs that generate referrals, references, and testimonials to boost credibility.
• Exceptional communicator with a talent for cultivating strong, lasting client relationships.
• Skilled at juggling multiple accounts and priorities seamlessly in a fast‑paced, dynamic setting.
• Proficient in CRM and customer‑success tools such as Salesforce, Hub Spot, Asana, and Gainsight.

• Take ownership of the renewal process across your client portfolio, consistently surpassing retention targets and strengthening loyalty.
• Unlock revenue potential by spotting expansion opportunities and partnering with Sales to drive strategic upsells.
• Build and nurture meaningful client relationships founded on trust, proactive communication, and expert guidance.
• Transform satisfied clients into passionate advocates by fostering referrals, case studies, and valuable references.
• Keep a pulse on client health, proactively mitigate risks, and promote seamless product adoption for long‑term success.
• Lead impactful business reviews and success planning sessions that showcase ROI and tangible business value.
• Collaborate seamlessly with Product, Sales, and Support teams to resolve challenges and maximize client value.
• Serve as the client’s internal champion, providing vital feedback to influence product roadmaps and strategic priorities.

• Competitive base salary ranging from $100,000 to $120,000 plus bonus opportunities.
• Comprehensive health, dental, and vision coverage with FSA and HSA options.
• Unlimited paid time off to support work‑life balance.
• Paid parental leave for new parents.
• Collaborative New York City office with stocked kitchen, regular company gatherings, and a vibrant culture.
• Opportunities for professional growth through workshops, mentorship, and team‑building activities.

Onshore is an Equal Opportunity Employer and welcomes applicants from all backgrounds. All qualified candidates will be considered for hire without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or protected veteran status. Onshore is committed to diversity, equity, and inclusion.