Customer Success Manager

What You'll Achieve

Within your first year you will have the opportunity to:

• Manage a portfolio of Verse accounts (clinic and hospital users).
• Oversee the handoff process from the sales team and quarterly business reviews to help customers achieve their goals with Verse.
• Resolve high‑priority and high‑impact issues in collaboration with the operations team.
• Identify growth opportunities within accounts to execute expansion initiatives.
• Implement new processes within Customer Success to enable scalability.
• Monitor and mitigate account churn.
• Collaborate with customers to ensure timely and compliant documentation for successful insurance billing.

• 1‑3 years in a customer success role in the software or healthtech domain.
• Excellent interpersonal & communication skills, written and verbal.
• Well‑organized with high attention to detail, a resourceful problem‑solver, and capable of managing multiple work streams.
• Comfortable working in a phone‑driven environment.
• Experience managing and triaging issues from multiple accounts.
• Ability to manage ambiguity and competing priorities.
• Experience using CRM software (e.g., Salesforce) and office tools (Microsoft Office and/or G Suite).

• Comprehensive Health & Wellness
  :
  We cover 100% of your health insurance premium and provide high‑quality dental and vision insurance plans for you and your dependents.
• Plan for the Future
  :
  We offer a 401(k) plan; no match at this time.
• Career Growth
  :
  Rapid career advancement opportunities in a company at a major inflection point.

This role is based in our New York City office in Chelsea. We have a hybrid model, requiring 4 days per week in the office to foster collaboration and innovation.

At Verse Medical, our mission is to deliver equitable, hospital‑quality care to everyone, regardless of background or location. We are committed to building a workplace that reflects the diversity of the patients we serve. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are an equal‑opportunity employer.

We are also committed to providing a positive and accessible interview experience. If you require accommodations to participate in our process, please contact us at