Customer Success Manager II

Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We are searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. Your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training.

At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross‑selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address “at‑risk” accounts.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

• A Bachelor's degree or higher is preferred, demonstrating academic credentials.
• Demonstrated expertise in customer success, account management, or a related field, with at least 3 years of hands‑on experience.
• Exceptional communication and interpersonal skills to establish and maintain strong customer relationships.
• Results‑driven mindset focused on achieving customer satisfaction and fostering their success.
• Proactive approach in identifying and addressing customer needs and opportunities promptly.

• Flexible paid time off that allows you to have an enhanced work‑life balance.
• Excellent medical, dental, and vision options.
• Complimentary Calm App subscription for you and your loved ones.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Start Date: May 2026

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data‑driven, market‑informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender‑neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $53,000–$71,000.

The expected On‑Target Earnings (OTE) range is $88,500–$118,000, inclusive of base salary and performance‑based variable pay.

Actual offers are determined based on job‑related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long‑term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review…