Strategic Development Manager

Requirements

• This role requires sharp and ruthless prioritization, strong operational judgment, and the ability to translate data into actionable outreach at scale
• We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here
• As our next Strategic Development Manager, you should have 3–5+ years of experience in account management, partnerships, client success, or operations — ideally in ecommerce, marketplaces, or a creator platform, plus:
• Proven ability to manage a large, complex portfolio while driving measurable business outcomes
• Advanced organizational and prioritization skills; capable of navigating competing demands with structure and focus
• Comfort with AI tools (ChatGPT, Salesforce automation, Gong AI, etc.) and demonstrated ability to use them to improve efficiency and decision‑making
• Analytical mindset and strong command of metrics to diagnose performance and inform outreach
• Excellent communication skills for scaled messaging and seller engagement
• A high degree of ownership, accountability, and adaptability in a fast‑moving environment
• (Desirable) Experience supporting SMBs or creators at scale through digital or AI‑driven programs
• (Desirable) Background in operational improvement, training, or coaching in a high‑volume environment
• (Desirable) Passion for live commerce, seller communities, and Whatnot’s core categories (collectibles, sports, fashion, vintage)

• The Strategic Partnerships team builds deep, long‑term relationships with Whatnot sellers—guiding them to scale efficiently, elevate buyer experience, and innovate on the platform
• This role sits at the intersection of partnership management, category strategy, and go‑to‑market execution
• You’ll partner closely with your Category Lead, Marketing, Trust & Safety, and Product teams to turn seller insights into action and ensure your team delivers exceptional results for sellers and buyers
• You’ll own a book of up to 200 sellers, applying a structured, data‑informed approach to coaching, engagement, and performance improvement
• By combining automation, AI‑powered insights, and a deep understanding of seller behavior, you’ll help sellers reach key growth milestones and scale their business successfully on Whatnot
• You’ll act as both strategist and operator — ensuring every seller receives the right level of guidance at the right time, while balancing efficiency and impact across your portfolio
• Manage a scaled book of business. Own relationships with high‑potential sellers, balancing proactive outreach with data‑driven prioritization
• Drive growth and account health  AI tools and analytics (Salesforce, ChatGPT, Gong) to identify performance trends, automate communication, and execute structured coaching programs that improve seller performance
• Prioritize ruthlessly. Focus time and energy on sellers with the highest engagement potential and growth opportunity, applying a clear prioritization framework to drive results efficiently
• Deliver structured communication. Execute scaled outreach campaigns, monthly education seminars, and automated growth treatments that improve seller account health and business fundamentals
• Leverage AI for insights and efficiency. Utilize Whatnot’s AI‑enabled toolset to summarize seller performance, generate outreach content, and automate repetitive tasks, freeing capacity for strategic engagement
• Collaborate cross‑functionally. Partner with Category Leads, Marketing, and Product to surface seller trends, share feedback, and align scaled interventions with category priorities
• Track, measure, and report. Maintain high data hygiene in Salesforce, logging outreach, treatments, and seller milestones to inform team‑level metrics and continuous improvement
• Build scalable best practices. Share insights, pilot learnings, and scaled comms templates to strengthen team‑wide effectiveness and inform future Development playbooks